Error: "No information to print" (Bank account is incorrect for a check or direct deposit)
Description

One common issue is, "I'm trying to generate direct deposits and only half of them are coming out."

Cause

Some of the transactions are linked to the wrong Bank Account. 

Resolution
Enter the correct bank on the Pay Group:

  1. From the Payroll Setup menu, select Pay Groups.
  2. Enter the correct Bank account for the Pay Group.
  3. Click Accept line, then Accept table.

Change the bank account on existing checks:

  1. From the Payroll Tasks menu, select Enter Checks.
  2. Select a View and click OK.
  3. Select the Employee, Period end date and Check Seq.
  4. Click Chk Info, select the correct Bank and click OK.
  5. Click Process, verify the appropriate frequency boxes are checked, click OK and Accept Check.
  6. Repeat steps 1-5 for all remaining checks.

Notes:

  • If you change the bank account ID on the pay group after you enter time, the new bank account is not written to the existing check record. Processing or reprocessing the checks does not change this.
  • The Bank ID must exist in Cash Management. Additionally, confirm the following is set up in the Payroll bank account in Cash Management:
    • On the lower right of the General Tab there must be a PR check format entered.
    • The bank account needs to be marked for use with Payroll (Setup, Bank Accounts, GL Cash Accounts tab).
  • If you generate direct deposits with this bank, modify the bank routing information before you generate the bank file (Tasks, Generate Direct Deposits, Options). Select the link below for information on direct deposit prenotes for a new bank.
  • If the checks have been accrued (status of check will be "Processed-accrued") you must first void the accrued check before you can change the bank.

How do I set up my bank account to use in Payroll?
"No information to print" (when printing Payroll checks)

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