Accounts Payable knowledgebase topics
Refer to the Year-End Procedures Guide in Where can I find Year-End Procedures Guides (YEPG)?
United States
Your 1099 year matters! The 1099 year closing process is separate from other year closing processes.
Note: Verify that you are in the correct 1099 year before paying invoices for the new year.
FAQ (US) - Timing of year-end tasks: What should I do when?
Canada
FAQ (Canada) - Timing of year-end tasks: What should I do when?
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If you have a support plan that includes support contact, you can get help through the Sage Customer Portal:
- Live Chat: Chat online with a customer support analyst. This is a great option for quick questions! If your current service plan includes telephone support, it also includes Live Chat support. To access chat:
- Click the Support tab.
- Click Cases, Chat with a support analyst.
Note: Chat is available only during normal Sage business hours of Monday through Friday from 6 a.m. to 3 p.m. Pacific Time, with the same exceptions as telephone support (see below).
- Online Support Request: Submit your support ticket online. Click the Cases tab to create a new Support Ticket online. You can also review your previous support tickets and add notes to open tickets. All of this can be done at any time of day. One of our Call Center Support Analysts will assist you. Online support hours are the same as our customer support call center hours (see below).
- Sage Customer Support Call Center: When you have a more urgent question or would prefer to speak to a customer support analyst directly, call us at 800-551-8307. Telephone support is available Monday through Friday from 6 a.m. to 5 p.m. Pacific Time, excluding standard United States holidays.
- Upgrading Your Service Plan: If your service plan does not provide online or telephone customer support and you would like to add or upgrade a service plan, please call 800-858-7098.
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TUG (Timberline Users Group)