Solution Properties
Solution ID:
223924350033788
Last Modified Date:
Tue Jun 29 17:56:19 UTC 2021
Taxonomy Path:
Category//Installation
Author:
[email protected]
Error: "retrieving vendor updates documents from the update site"
Description
Cause

User account control is enabled.

Resolution
[BCB:4:Operating system warning:ECB]

  • Disable user account control, please see related article below.


  • If still unable to install updates, see related article Unable to install eFiling updates

DocLink: How to disable User Account Control (UAC)
DocLink: Unable to Install Aatrix Federal and State Tax Reporting Updates

Steps to duplicate
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