Change Posted Time created unbalanced batches in General Ledger and Job Cost that will not post
Description
Cause
Resolution

File Doctor

  • Run File Doctor on the New.JCT and New.GLT files. Please follow article 20400 "How do I use File Doctor to fix my corrupt data files?"
    • Note: File doctor does not need to be ran if the file only exists in GL and if amounts do not reject for a reason other than "rejected, debits do not equal credits". If it has posted in JC and the amount is correct in JC, then go to the section on General Ledger below. If the amount is not correct in JC, then the correction can be made by a one sided direct cost entry in JC.

General Ledger

  • If the Payroll Change Posted Time batch does not need to have a net effect on GL (if you were just changing job information and not GL accounts), move the batch New-New in General Ledger following article 17877 "How do I move unposted and unwanted transactions out of my General Ledger new file using the Move option?" and condition on the batch number.
  • If the Payroll Change Posted Time batch does need to reallocate amounts to different GL accounts, follow article 17716 "How do I record or post a one-sided or out of balance entry in General Ledger?" to make that Change Posted Time batch balanced in GL.

Job Cost

  • Running File Doctor on the New.JCT should have removed the $0.01 entry from the Change Posted Time batch. You just need to go to Tasks, Post Entries in Job Cost to successfully post the batch.
DocLink: How do I record or post a one-sided or out of balance entry in General Ledger?
DocLink: How do I move unposted and unwanted transactions out of my General Ledger new file using the Move option?
DocLink: How do I use File Doctor to fix my corrupt data files?
Defect ID
502627
Steps to duplicate
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