Solution Properties
Solution ID:
224924450060666
Last Modified Date:
Mon May 02 23:35:49 UTC 2022
Taxonomy Path:
Category//Installation//Install full program//Latest version
Author:
LegacyAuthorUS
Error: "[file name] file is incompatible. The current security settings prohibit this file from being upgraded automatically.
Description
Cause
User's Roles in Security Adminstration is restricted from Upgrade Files. For more information on Upgrading Files see article 37165.
Resolution
[BCB:1:Backup warning:ECB]
[BCB:5:Third-party support:ECB]

Click OK on the message, have all users exit the software, then perform the following steps:

  1. Backup your data. Refer to article ID 17256 "How do I use File Tools to backup data files?"
  2. Refer to the article under Related Resources for steps on how upgrade data files.
  3. When the upgrade has finished, review the journal to verify that all files upgraded successful.
  4. Repeat these steps for any additional company data folders.
DocLink: How do I use File Tools to back up data files?
DocLink: How do I upgrade my data files in Sage 300 CRE?
DocLink: Why can't a non-admin user access a task or report? (Tasks turned off in security)
Defect ID
Steps to duplicate
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