| Error: "Rejected: Batch [Number] - Debits not equal to credits." (batch is out of balance) |
Cause | The total debits and total credits are out of proof for the accounting period, company, or batch. |
Resolution | Verify you want to post the out of balance batch: - From the General Ledger Inquiry menu, select Entries by Batch.
- Select New, and then click OK.
- Double-click the batch referenced on the Post Entries journal.
- Review the entries in the batch to determine if the batch is out of balance.
Note: If the entries in the batch balance, see article Error: "REJECTED - Batch [Number] - Debits not equal to credits" (Batch record contains incorrect totals)". - Click Close.
Confirm that the batch did not partially post: - From the General Ledger Reports menu, select Entries, Entries by Batch .
- Select both the GL Transaction (new) and GL Transaction (current). files.
- Click Ranges, select the application of origin, them click Batches to select the batch.
- If the batch is in balance, see article Error: "REJECTED - Batch [number] - Debits not equal to credits" (batch did not completely post)".
Record a correcting entry to balance the batch: - From the General Ledger File menu, select Company Settings, GL Settings, Processing Options.
- Note the selection for Force Zero Proof, then select No.
- Click OK twice.
- From the Tasks menu, select Record Entries.
- Record a correcting entry to balance the batch.
Post the out of balance batches: - From the General Ledger File menu, select Company Settings, GL Settings, Processing Options.
- Note the selection for Force Zero Proof, then select No.
- Click OK twice.
- From the Tasks menu, select Post Entries.
- Click Ranges, select the batch, and then click OK.
- Select the Post out of balance batches check box.
- Click Start to print the journal to a file or printer.
- Repeat steps 1-3 to change the Force Zero Proof setting back to the original setting.
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