- Download Process Monitor from Microsoft.
- Extract the Process Monitor files.
- Launch Procmon.exe.
- Select Filter, Organize Filters....
- Select Import.
- Browse to the required *.PMF file.
- Select Open.
Note: Repeat steps four through seven to load multiple filters and switch between them.
Troubleshoot printing performance issues
Note: Use these steps after you rule out network and antivirus causes.
- Save the Crystal_Performance.PMF file to the workstation.
- Open Process Monitor.
- Import the filter using the steps in Add Process Monitor filters.
- Select Filter, Load Filters, Crystal_Performance.
- Select File, and verify Capture Event is enabled.
- Enable Capture Events if it isn't selected.
- Preview the report.
- Look for DLL files in another application's program folder, such as:
- C:\Program Files (x86)\ProgramName...\filename.dll
- C:\Program Files (x86)\Common Files\ProgramName...\filename.dll
Note: The filter highlights DLL paths that contain "CR". Known DLLs that cause printing performance issues include:
- Rename one DLL file at a time.
- Test printing performance after each rename.
Troubleshoot Sage 100 installation, migration, and data conversion errors
- Save the appropriate PMF file from the attachments section:
- Sage100_Install.PMF for installation errors.
- Sage100_Migration.PMF for migration errors.
- Open Process Monitor.
- Import the filter using the steps in Add Process Monitor filters.
- Select Filter, Load Filters, Sage100_Install or Sage100Migration.
- Select File, and verify Capture Events are enabled.
- Enable Capture Events if it isn't selected.
- Reproduce the error by installing the update or performing the migration.
- Stop the capture when the error occurs.
- Review the events that occurred immediately before the error.
- Search for these terms:
- Error
- SY_Error
- SWPROM
- SYERRM
- ExclamXP.bmp
- Network Error
- Access Denied
- Bad Network Path
Note: Files that trigger the error often appear in the events immediately before the failure.