This type of error is typically caused by a system abort or network outage while a user was working in the system. Error can also be caused by errors that were flagged but not fixed in a previous File Doctor run.

NOTE: This error can sometimes be cause by running File Doctor on a file without the 'Fix and compact bad files' option checked. If the steps below do not resolve the issue, see File Doctor error: "Unprintable characters found".

1. Have all users log out of all Sage applications.
2. Login to the Sage file server as the domain administrator.
3. Attempt to perform the task that was causing the error message.
   • If the error does not display, have the affected users reboot their workstations.
   • If the error persists, refer to How do I use File Doctor to fix my corrupt data files?