Error: "[file name] may be corrupt. Use File Doctor"
Description
Cause
  • System abort or network outage while a user was working in the system
  • The server or workstations have locked files
  • The server or workstation has low disk space
  • Didn't fix errors that appeared on previous File Doctor reports
Resolution
CAUTION: Use caution when working with the below product functionality. Always create a backup of your data before proceeding with advanced solutions. If necessary, seek the assistance of a qualified Sage business partner, network administrator, or Sage customer support analyst.

 

  1. Have all users exit Sage and any other programs access the server.
  2. Unlock files on the server.
  3. Test the task that generated the error.
  4. If the error continues, restart the server.
  5. Have users restart their workstations.
  6. Test the task that generated the error.
  7. If the error continues, confirm that the server and workstations have adequate disk space. Work with your IT professional to complete this process.
  8. Test the task that generated the error.
  9. If the error continues, run File Doctor.

 

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