| | Error: "31354: The encryption key has changed..." or "FEIN Incorrect..." |
| Description | You can receive these messages or symptoms: - "31354: The encryption key has changed."
- "FEIN Incorrect."
- The FEIN displays question marks and you can't change it.
- The Company Setup wizard doesn't populate the company ID.
- "Error Opening Company.asd."
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| Cause | The Federal Tax ID doesn't match the ID stored in the existing Enhanced Tax Reporting company information. |
| Resolution | If you haven't changed your Federal Tax ID - Restart the 1099 process.
- Reenter your Federal Tax ID.
- If you omitted the dash, enter the ID with the dash.
- Remove any spaces from the Federal Tax ID.
- Process the form again.
- If the error continues, follow the steps for a changed Federal Tax ID.
If you changed your Federal Tax ID Complete all sections below to create new reporting files while retaining access to historical forms. Create a copy of your company - Create a copy of the company receiving the error.
- Use the copied company for processing with the new Federal Tax ID.
- For example, if the original company ID is ABC, name the new company ABCNEW.
- Select Copy user security when creating the copy.
 Remove existing Enhanced Tax Reporting files - Select File, Select Company, and open the new company.
- Select Help, About, and record the data path.
- Browse to the new company data folder (ABCNEW).
- Delete the Archive, Drafts, and Histories folders.
 - Delete company.asd and company.ini.
- Process future payroll reports from the new company (ABCNEW) using the new Federal Tax ID.
Rename the original company Retain the original company to reprint historical forms processed with the previous Federal Tax ID. - Log in to the new company.
- Select Utilities, Maintain Companies.
- Select the original company, and click Rename.
- Rename the original company to OLDEIN.
 - Select File, Select Company, and open OLDEIN.
- Select PR, Utilities, Maintain Payroll Parameters.
- Change the Federal Tax ID back to the original number.
[BCB:163:Chat BusinessWorks US:ECB]
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