Sage 300 CRE enforces use counts based on Sage's record of your customers. We manage use counts automatically. Several scenarios can cause missing licenses, uses, or modules.

• You have purchased more seats but they're not updated yet in the License Administration.
• You installed Sage 300 CRE on multiple servers to accommodate regional offices or for testing or other purposes. License Administration enforces use counts for multi-server licensing. You can divide licenses between machines but the total number must equal the licenses on your account.
• You relinquished licenses to reduce cost or because fewer employees are using the software.

Sage 300 Construction and Real Estate uses the License Administration tool to track and assign software licenses. Entering your Sage Client ID and Registration Name in the License Administration tool will retrieve the number of purchased licenses available.

Verify the number of licenses uses in the Customer Portal

1. Log in to the Sage Customer Portal.
2. Select Profile, profile details.
3. Note the Company ID and Company Name.
4. Select Activation codes, details.
5. Locate the User count associated with the product or modules you use.

Confirm registration information is correct in the License Administration tool

1. Go to Start, Sage Administration, License Administration.
2. Verify the License Administration tool has your correct Sage Client ID and Registration Name.
   • Confirm the Company ID from the Sage Customer Portal is your Sage Client ID.
   • Confirm the Company Name from the Sage Customer Portal is your Registration Name.
3. Change the Sage Client ID and Registration Name. Press Save and Update.

Compare Total Uses in the License Administration tool with the User count from the Customer Portal

You can view the status of your licenses by going to Start, Sage Administration, License Administration. If you have security enabled for your installation, you must be a Security and Application Administrator for Sage 300 CRE to access this module.

1. Select the Licenses tab to view uses for accounting modules. Or select Mobile Licenses to view uses for mobile products.
2. Verify the Total Uses Purchased and how you’ve allocated them by application.
3. Compare Total Uses in License Administration with the User counts from the Sage Customer Portal.

Resolve discrepancies in Use Counts

1. If the License Administration doesn’t show the correct number of uses, click Update to force a refresh. This causes the License Administration tool to retrieve use counts from the Sage customer database.
2. If needed, change the number of allocated users. Click the Update button.
3. If the uses in the portal and License Administration match, but differs from your expected number, contact Sage Sales. They can identify the cause of the discrepancy.
   • Sales: (800) 858-7095
   • [email protected]

How are software uses/licenses managed or added in version 17.1.5 (and later)?
Install Sage 300 Construction and Real Estate 17.1.5 and later on a test server