 CAUTION: If you use third-party products that integrate with your Sage product, check with the vendor of your third-party product to ensure their product is fully compatible with this release. If you integrate with other Sage products, check with your business partner or Sage to ensure that these components are compatible.
To verify the number of Uses per modules you may login to the Sage Customer Portal https://customers.sagenorthamerica.com/irj/portal/anonymous/login to review your account information.
Verify the number of licenses / uses in the Customer Portal
- Log into the Sage Customer Portal.
- Select Profile > profile details and note the Company ID and Company Name.
- Select Activation codes > details and locate the User count associated with the product or modules you are trying to use.
Resolve discrepancies in Use Counts
If the number of uses that displays in the Sage Customer Portal differs from your expected number of uses, contact the Sage Sales team via phone or email to identify the cause of the discrepancy.
DocLink: How do I find my Registration Name & Account ID?
DocLink: Missing uses / licenses / modules 17.1.5 (and later)
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