Error: "This program is about to close.... see the journal in the following location..."

Solution Properties

Solution ID:

225924650093377

Last Modified Date:

Fri Oct 18 15:30:51 UTC 2024

Taxonomy Path:

Category//Performance//Connectivity//Product

Author:

LegacyAuthorUS

Error: "This program is about to close.... see the journal in the following location..."

Description

Cause

You sized the task screen too small.
Windows Display settings text size set to 125% Medium, 150% Larger, or a custom scale factor.
You're using a custom Windows Theme display.

Resolution

CAUTION:

This solution needs advanced Operating System knowledge. Consult your system administrator for help. Sage isn't liable for issues caused by improper changes to the Windows Registry. Always back up your data before applying advanced solutions.

Resize the task window

Try resizing the task window wider before making any entries. Stretch the task window taller and wider so that all the columns on the distribution grid are visible.

If there’s another task window that doesn’t receive the error, resize the problem window to match the size of the working window. This fixes the issue most of the time.

If you resize the window, and you later rename or delete a Sage 300 CRE registry key, you'll need to resize the window again.

Change the Windows text size

Change the Windows Display text size to 100% Smaller on each affected workstation.

Usually, you also need to adjust the screen resolution to resolve the error. Usually you'll adjust this down. For example, if you set your screen resolution to 1920 x 1080, adjust it to 1440 x 900. The options will vary between monitors and their sizes. Select an option that works best for you.

Change the Windows theme

Change the Windows Display Theme to the default theme. Go to the Windows Start button, Control Panel, Appearance and Personalization, Personalization, Change the theme.

[BCB:156:Chat 300 CRE US:ECB]

Steps to duplicate