We’re excited to introduce a set of new features and enhancements designed to make your experience smoother, faster, and more intuitive. New features Payment management Primary Contacts can now update or remove credit card details directly within the portal. Contact management Primary Contacts have full visibility and control over account contacts—edit, add, or remove them as needed. Visual enhancements - A fresh, modern UI design
- Easy-to-follow page layouts
- Quick links to key customer enablement tools
- Clear and straightforward messaging
How do I log in to the Customer Portal? The Customer Portal login process and credentials haven’t changed; use your previous username and password to log in. What if I forgot my password? Go to the Customer Portal and select "Need to reset your password?". Follow the instructions in the email you receive. How do I update or remove credit card details? Follow the instructions on how to edit credit card details on the Customer Portal. How do I manage account contacts? Follow the instructions on how to manage your contact via Customer Portal. How do I know if I’m the Primary Contact? Only the Primary Contact can manage payment and contact details. If you’re not the Primary Contact, the system will show who is and ask you to contact them. |