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Error "Mail delivery failed. Use the Email tab on the Company Profile screen to send a test email and confirm that all settings are correct."

Created on  | Last modified on  Highlight Matches

Summary

Error "Mail delivery failed. Use the Email tab on the Company Profile screen to send a test email and confirm that all settings are correct." Will also receive error in Outlook "Sorry, we're having trouble starting Outlook. Only one version of Outlook can run at a time. Check to see if another version of Outlook is running, or try restarting your computer."

Description

Cause

Resolution

If the customer is using Microsoft Office 365, make sure to enter a valid email addres in Email Account for Microsoft Office 365 Integration in Users icon in Administrative Services.