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Error: "The installation of the Actian Zen database has failed."

Created on  | Last modified on 

Summary

Sage 50 Accounting installation fails. The error message occurs, "The installation of the Actian Zen database has failed."

Cause

  • Security software preventing installation/configuration
  • Other programs running preventing installation/configuration
  • User Account Control (UAC) enabled
  • Previous installation of Actian Zen damaged
  • Damaged installation files
  • Security settings on installation folder
  • One of the workstations has the program open
  • Insufficient Windows user rights (non-Admin)
  • Have the PSQL Server engine 64 bit installed

Resolution

Try restarting the computer first before trying the other steps.

Security software, security settings, or other programs preventing installation

  1. Before starting the installation, disable any antivirus software on the computer.
  2. Disable User Account Control.
  3. Install in Selective Startup.
  4. Right-click setup.exe, and then select Run as administrator.
  5. Verify the security settings on the install folder (default location: C:\Sage\Sage50_[Release]_[Version]) allow System and Everyone to have Full control.

Verify the correct installer is used

  1. Make sure you’re using setup.exe located in the Install folder for the correct version of Sage 50.
  2. For example, if installing Version 2024, the directory is Sage50_2024_[Version].
  3. If using another setup file located somewhere else, exit the install wizard.  Browse to the correct directory, and double-click setup.exe.

Uninstall and reinstall Actian Zen

  1. Uninstall Actian Zen.
  2. Attempt the installation again.

Windows user rights

  1. Verify the current user is a Windows local administrator. If not, either give the user local admin rights, or log in as a local admin.
  2. If using a domain network, verify the current user is both a local admin and a domain admin. If not, do one of the following:
    • Give the user local and domain admin rights
    • Log in as an administrator that has both

Verify if there’s an incompatible version of Actian software

  1. From the Control Panel in Windows, open Programs and Features.
  2. Uninstall other versions of Actian if found.
  3. Verify you can install the Sage program.

Run the standard installation from the server

  1. Browse to \\ \PeachtreeInstaller20xx (for example: PeachtreeInstaller2024).
  2. Right-click Setup.exe and select Run as administrator.

 

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