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Error: "The installation of the Actian Zen [or Pervasive] database has failed."

Created on  | Last modified on 

Description

Error: "Aborting Install: Error installing Pervasive"
Error: "Database Service Manager has stopped working"
Error: 22665
Error: "The Pervasive PSQL v11 Workgroup (32-bit) SP3 Setup cannot be run when the Pervasive PSQL Server Engine (64-bit) is installed. Please uninstall the 64-bit Server Engine and restart setup"

Cause

  • Security software preventing installation/configuration.
  • Other programs running preventing installation/configuration.
  • User Account Control (UAC) enabled.
  • Previous installation of Pervasive or Actian Zen damaged.
  • Damaged installation files.
  • Security settings on installation folder.
  • PervasiveMin folder was deleted from installation folder.
  • One of the workstations has the program open.
  • Insufficient Windows user rights (non Admin).
  • VIPRE Anti-Virus & Firewall can both cause this message to appear and once disabled, the installation should complete.
  • Have the PSQL Server engine 64 bit installed

Resolution

CAUTION: This solution requires advanced knowledge of your computer's operating system. Contact your system administrator for assistance. Modifying your Windows Registry incorrectly can severely affect system operations. Sage is not responsible for operation issues caused by incorrectly modifying your Windows Registry. Always create a backup of your data before proceeding with advanced solutions. 

 

 

Section 1: Try Restarting the computer first before trying the other steps

Section 2: Security software, security settings, or other programs preventing installation

  1. Before starting the installation, disable any anti virus software on the computer
  2. It may be necessary to disable User Account Control, refer to How to disable User Account Control (UAC)
  3. It may be necessary to install in Selective Startup, refer to How to boot into selective startup?
  4. Right-click setup.exe, and then select Run as administrator
  5. Verify the security settings on the install folder (default location: C:\Sage\Sage50_[Release]_[Version]) are set so System and Everyone have Full control.

Section 3: Verify correct installer is used

  1. Make sure you are using setup.exe located in the Install directory for the version of Sage you are trying to install
  2. For example, if installing Version 2022, the directory would be Sage50_2022_[Version]
  3. If using another setup file located somewhere else, exit the install wizard, browse to the correct directory, and double-click setup.exe.

Section 4: Uninstall and reinstall Actian Zen

Note: If you have Sage 50 2020 (or higher) and 2019 installed side by side and need to use both, do not remove the Pervasive Software folders, as this may affect the functioning of the 2019 version.'

  1. Refer to How to completely remove and reinstall Actian (formerly Pervasive)
  2. Attempt the installation again.

Section 5: Windows user rights

  1. Verify the current user is a Windows local administrator; if not, either give the user local admin rights, or log in as a local admin.
  2. If using a domain network, verify the current user is both a local admin and a domain admin; if not, either give the user local and domain admin rights, or log in as an administrator that has both.

Section 6: Verify if there is an incompatible version of Pervasive or Actian software

  1. From Control Panel in Windows, open Programs and Features
  2. Uninstall other versions of Pervasive if found, it may be listed as Actian PSQL v12 Server Engine SP1
  3. Verify you can install Sage program.

Section 7: Run the standard installation from the server

  1. Browse to \\ \PeachtreeInstaller20xx (for example: PeachtreeInstaller2024)
  2. Right-click Setup.exe and select Run as administrator.

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