Skip to content
logo Knowledgebase

Program crashes after login

Created on  | Last modified on 

Summary

After logging in to Sage 50 Accounting, the program crashes. Below are troubleshooting steps to help resolve this.

Description

  • The program crashes after login
  • Crashes when opening a company
  • Crashes when performing tasks

 

Cause

  • Damaged files in the company folder
  • Damaged files in the program folder

Resolution

CAUTION: Use caution when working with the below product functionality. Always create a backup of your data before proceeding with advanced solutions. If necessary, seek the assistance of a qualified Sage business partner, network administrator, or Sage customer support analyst.

Delete DDF files in the specific company folder

  1. Delete the DDF files in the company folder.
  2. Verify that the company is able to open now. If not, proceed to the next section.

Expendable file cleanup

  1. Create a clean data folder and perform an expendable file cleanup.
  2. Verify that the company is able to open now. If not, proceed to the next section.

Uninstall and reinstall Sage 50

  1. Uninstall the program.
  2. Reinstall the program to a new program path.

Need more help?

Chat now