Nothing happens when trying to e-mail

Sage 50 is only compatible with the 32-bit MAPI-compliant version of Outlook. Verify that you’re using a compatible e-mail program and that Outlook is the Windows default email application.

Close Microsoft Outlook

1. Close Outlook.
2. Press Ctrl+Shift+Esc to open the Task Manager.
3. In the Task Manager, select Details. 
4. If you see Outlook.exe still running, right-click it and select End task. Then click End process.
5. Close the Task Manager.
6. Try to send an email from Sage 50 while keeping Outlook closed.
7. If you're still unable to email with Outlook closed, continue to the next section.

 NOTE: To avoid closing every time, make the program run as administrator by default or disable User Account Control (UAC). 

Install updates/reinstall Sage 50 email writer

1. Browse to Services, Check for Updates from the top menu of Sage 50.
2. Close the program and any updates to install.
3. Restart the computer and allow any Windows Updates to apply.
4. Verify you can email from Sage 50.

If you're still unable to email after verifying Sage 50 and Windows are up to date, remove and reinstall the Sage 50 E-mail Writer.

How to check for updates