Error: "Sage 50 has stopped responding" or program is not responding when opening

• Issues with Actian
• Antivirus is performing a scan
• Program files were transferred to the computer using the file transfer from an old computer
• The program is trying to open the last used company
• The program needs to run as an administrator
• The program running in compatibility mode for another Operating System

Windows reboot/restart

1. Reboot the computer experiencing the issue.
   • If this is a network environment. Have all users close out of Sage 50, and reboot the server first and then all the workstations
2. If the issue is still present, follow the steps below.

Actian is stopped or needs to be restarted

1. Click Start, Run, enter services.msc, and then click OK.
2. Select Actian Zen Workgroup Engine.
3. If the status column reads Started, right-click Actian Zen Workgroup Engine, and then click Restart. If the status column is blank, right click Actian Zen Workgroup, and then click Start.
4. Verify Sage 50 now opens.

The program is running in compatibility mode for another Operating System

1. Close Sage 50.
2. Right-click on the Sage 50 icon, and click Properties.
3. Click the Compatibility tab, and remove the check to the left of Run this program in compatibility mode for.
4. Verify the program and the company is responsive.

Antivirus is performing a scan

• Wait for the scan to finish or stop the scan and then see if the program functions normally
• If it does function normally, add exceptions to your firewall and antivirus. See How do I modify my firewall or Internet Security?

The program needs to be run in an elevated status

• Set the Sage 50 icon to run as administrator. See How can I make the program run as administrator by default?

Damaged registry key

• Remove the Last Open Company history using the Windows registry. See How can I remove unwanted companies from my Open Previous Company or Open an existing company lists?

Repair the Sage 50 installation

1. Run Repair on Sage 50. See How to repair the Sage 50 installation.
2. Check for and install any product updates. See How to check for updates.
3. Verify Sage 50 opens without issue.

Uninstall and reinstall Sage 50

1. Click the Windows Start button. In the Search, type APPWIZ.CPL and press Enter.
2. Right-click Sage 50 Accounting 20xx and select Uninstall. Proceed through the uninstallation.
3. Reinstall the program, referring to Installation Instructions - Sage 50—U.S. Edition.
4. Check for and install any product updates. See How to check for updates.
5. Verify Sage 50 opens without issue.

When I click the icon, the program does not open and nothing happens