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The sizing of lists, buttons, columns and task windows is not correct

Created on  | Last modified on 

Summary

Task windows appear too small, grids and columns overfill the screen, drop-down lists are cut off, or buttons are missing in Sage 300 CRE.

Description

The following display issues may occur:

  • Task windows appear too small, grids and columns overfill the screen, or drop-down lists are cut off or buttons are missing
  • On the AP, Setup, Vendors, Insurance/Compliance, Insurance Certificates window the OK, Cancel and Help buttons are missing and you cannot save the setup
  • The Description and Amount fields do not display in Cash Management Edit Register until after tabbing to next field
  • The Copies, Number and Description fields do not display in Project Management, Documents, Transmittal until after tabbing to the next field
  • Upon docking a laptop, the display settings changed and now fields do not display properly in Sage
  • In Document Management (DM), Settings, Security the Permissions section with the Access check box is not displaying correctly
  • In Billing, when clicking Finish on a Quick Bill invoice, the button lights up but nothing happens
  • Only portions of windows are displaying
  • The pop-up windows for selecting data files when running a report are opening on the wrong monitor
  • Previewing Reports appear cut off
  • Overlapping text or columns
  • Previewing Reports appear formatted incorrectly
  • Report Preview is jumbled or garbled

Cause

You may experience display issues with Sage 300 Construction and Real Estate and Sage Estimating (particularly on a Windows 7 workstation) if you have set your font size to medium or large. This is typically done on systems where dual monitors or large monitors (21" or larger) are used, or where smaller laptop screens can display high resolutions in the 1920 x 1080 range. As a result, windows seem small, grids and columns can appear distorted, and reports can display with text cutoff or formatted incorrectly.

You may need to restart your system to free up memory that is still allocated from a closed application.

Resolution

Notes: 

 

Select an option below. You may need to try multiple options to resolve the issue.

 

Reset Windows display settings to their defaults

  1. Launch the Settings from the Windows Start menu and click System.
  2. Go to Display.
  3. Locate Change the size of text, apps, and other items:.
  4. Use the slider to set to 100%.
  5. Close the window.
  6. Log out of Windows and log back in to apply new settings.

Windows display compatibility

For use with a high-resolution monitor (3k or 4k), RD Web, RDP, Terminal Server, Published App, Tablet (Surface Pro). Sage has not been tested for compatibility for these types of monitors. Please see the User's Guide for your version of 300 CRE for more information.

  1. Close Sage 300 CRE.
  2. Right-click on the Desktop or TS-Main icon, select Properties.
  3. Click on the Compatibility tab.
  4. Click Change high DPI settings.
  5. Click the checkbox for Override high DPI scaling behavior.
  6. Select System in the dropdown list.
  7. Click OK.
  8. Click Apply and then OK on the Properties window.

Correct your settings in Windows Registry Editor

  1. Exit all of your Sage applications.
  2. Press the WINDOWS + R keys to open the Run prompt.
  3. In the Run prompt, type regedit.exe and click OK.
  4. On the left panel, navigate the folder tree to find the registry key HKEY_CURRENT_USER\Software\Timberline
  5. Right-click the Timberline folder and select Rename.
  6. Enter any other name (such as OLDTimberline).
  7. Launch Sage again and test the software to ensure it is back to normal.

Correct your settings in RDP Options

  1. Launch the Remote Desktop Connection login window.
  2. Click on Show Options.
  3. Click on the Display tab.
  4. Adjust the Display resolution to 1920 x 1080 or smaller, as it works for you. The smaller the better for bandwidth issues.
  5. If you have multiple monitors, uncheck the Use all Monitors option. Using all monitors will increase the amount of information sent and potentially slow things down.

 


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