Task windows appear too small, grids and columns overfill the screen, drop-down lists are cut off, or buttons are missing

You may experience display issues with Sage 300 Construction and Real Estate and Sage Estimating (particularly on a Windows 7 workstation) if you have set your font size to medium or large. This is typically done on systems where dual monitors or large monitors (21" or larger) are used, or where smaller laptop screens can display high resolutions in the 1920 x 1080 range. As a result, windows seem small, grids and columns can appear distorted, and reports can display with text cutoff or formatted incorrectly.

You may need to restart your system to free up memory that is still allocated from a closed application.

• Task windows appear too small, grids and columns overfill the screen, or drop-down lists are cut off or buttons are missing.
• On the AP, Setup, Vendors, Insurance/Compliance, Insurance Certificates window the OK, Cancel & Help buttons are missing. You cannot save the Insurance Setup.
• The Description and Amount fields do not display in Cash Management Edit Register until after tabbing to next field.
• The Copies, Number and Description fields do not display in Project Management, Documents, Transmittal until after tabbing to the next field.
• Upon docking a laptop, the display settings changed and now fields do not display properly in Sage.
• In Document Management (DM), Settings, Security the Permissions section with the Access check box is not displaying correctly.
• In Billing, when clicking Finish on a Quick Bill invoice, the button lights up but nothing happens.
• Only portions of windows are displaying.
• The pop-up windows for selecting data files when running a report are opening on the wrong monitor
• Previewing Reports appear cut off
• Overlapping text or columns
• Previewing Reports appear formatted incorrectly
• Report Preview is jumbled or garbled

Note: 

• To manually change your Windows font settings, see the following Microsoft support article:

https://support.microsoft.com/en-us/help/4028566/windows-10-change-the-size-of-text

• In one case, issue was resolved by swapping primary monitor and secondary monitor in Display settings.
• With remote desktops you will need to "Log off"\"Sign out" the remote desktop from the start menu in the remote computer to apply the settings after they have been applied to your workstation.

Section I: Reset Windows display settings to their defaults

• Note: After correcting the display settings, you must Sign out of windows to apply the settings

Windows 10

1. Launch the Settings from the Windows Start menu and click System
2. Go to Display
3. Locate Change the size of text, apps, and other items:
4. Use the slider to set to 100%
5. Close the window
   Note: You may need to log out of Windows and back in before the change takes effect; to do this, click the Windows Start button and select Log Off

Windows 7

1. Select Start, Control Panel
2. Confirm that View by: on the top right is set to Category
3. Click on Appearance and Personalization
4. Under the heading Personalization, click on Change the theme
5. Select the theme Windows 7 Basic
6. Click on Display
7. There will be three options: Smaller, Medium, or Larger. Select the option that shows "(default)"
   • Note: If you do not see the Radio Buttons for changing the Text Size you may need to check the "Let me choose one scaling level for all displays" checkbox
8. Click Apply
   • Note: You will need to log out of Windows and back in before the change takes effect; to do this, click the Windows Start button and select Log Off

Section II: Windows display compatibility

• For use with a high-resolution monitor (3k or 4k), RD Web, RDP, Terminal Server, Published App, Tablet (Surface Pro)
• Please note: Sage has not been tested for compatibility for these types of monitors. Please see the User's Guide for your version of 300 CRE for more information)

1. Close Sage 300 CRE
2. Right-click on the Desktop or TS-Main icon, select Properties
3. Click on the Compatibility tab
4. Click the checkbox to enable Disable display scaling on high DPI settings (This checkbox may also be labeled Override high DPI scaling behavior)
   • In Windows 10, click the Change high DPI settings button to find this option and select System in the drop-down menu
5. Click OK, then Apply and OK on the Properties window.

Section III: Correct your settings in Windows Registry Editor

1. Exit all of your Sage applications
2. Press the WINDOWS + R keys to open the Run prompt
   • Alternatively, use the Windows Start menu to search for "Run" and open the Run app
3. In the Run prompt, type "regedit.exe" and click OK
4. On the left panel, navigate the folder tree to find the registry key HKEY_CURRENT_USER\Software\Timberline
5. Right-click the Timberline folder, select Rename, enter any other name (such as OLDTimberline)
6. Launch Sage again and test the software to ensure it is back to normal

Section IV: Correct your settings in RDP Options

Click on Show Options. Then click on the Display tab. Adjust the Display resolution to 1920 x 1080 or smaller, as it works for you. (The smaller the better for bandwidth issues.) If you have multiple monitors, uncheck the Use all Monitors option. Using all monitors will increase the amount of information sent and potentially slow things down.

• Click on Show Options.
• Then click on the Display tab.
• Adjust the Display resolution to 1920 x 1080 or smaller, as it works for you. (The smaller the better for bandwidth issues.)
• If you have multiple monitors, uncheck the Use all Monitors option. Using all monitors will increase the amount of information sent and potentially slow things down.