Payroll won’t calculate or the month-end close doesn't complete

The following tasks freeze or won't complete 

• Month-end close 
• Rebuild data files
• Automatic Payroll Calculation 
• Direct Deposit Preview Report
• Payroll reports

A blank employee record exists.

Watch the video

Watch this short video on how to fix an issue due to a blank employee.

Follow the steps to delete or rename the employee record

1. On the PR menu, go to Employees, and click Maintain Employees.
2. Look at the first record that displays. If no employee ID displays, you have a blank record.
3. Click the Rename button and give the blank record an ID such as ZZBLANK.
4. Click the Delete button, if it’s available.
5. To update your employee count, rebuild your payroll data files.
6. If the Delete button is unavailable, continue processing your payroll.
   • Contact Sage Customer Support to schedule a data analysis to remove the record

 NOTE: A Blank ID will cause a task to remain open. If that occurs, disconnect the stuck users or tasks.

If you can’t click cancel to cancel out of a task

1. Press Ctrl-Alt-Del on the keyboard to access the Windows Task Manager.
2. Click the Processes tab.
3. Select the checkbox to show processes for all users.
4. Scroll through the list to locate processes with Taskxxxx.exe. For example, the word Task followed by four numbers. (Task 5007.exe or any Taskxxxx.exe). 
5. Highlight the task, and click the End Process button.