How to request Administrator user password reset assistance

• The system set the Administrator password during the installation of Sage 100
• The Administrator logon is the only account in Sage 100 that can access the Administrative Tools window
• The Administrator Tools allows change of the Administrator password, setup up of Roles, and maintenance of other Users 

Support Plan and Contact

• You must have a valid support agreement or be working with a Sage Business Partner
• Be a valid contact listed on your Customer Account
  • If you're not on the Authorized Contact list, add an authorized contact for support

Create a Support Ticket

On-line Support Ticket

1. Create a support ticket by going to Sage Customer Portal.
2. Sign in, then select Manage Cases, Submit a New Case, Sage 100 Question Category Subcategory Subject Detailed description.

Chat with Sage

• Contact us via Sage 100 chat

Fill out the Employee Declaration form

1. Complete the Employee Declaration form - including the Support Ticket Number.
    NOTE: A form with missing information, including the Support Ticket Number, won’t get processed.  

Send the form to Sage

• Scan and email the form to [email protected]. Include your Account Number and Support Ticket Number in the email Subject line
• If you created your ticket for resetting the Administrator password, the ticket will be Free of Charge

Error: "The administrator password that you entered ..." running the Parallel Migration Wizard
Set or reset user passwords in Sage 100