ARCHIVED: Error: "Pervasive Status Code 161" (Actian Licensing)

Possible full error

"This program has quit. Pervasive status code 161. Your system has reached the maximum number of licenses. This situation can occur when the Pervasive Server engine shuts down and another workstation takes control of the processing. TS 2696"

The Pervasive/Actian/Zen license on the server has expired or is disabled.

CAUTION: Sage support can't assist with third-party products, hardware, report customizations, or state and federal tax questions. Refer to our Scope of Support for more info. Contact your Sage business partner, network administrator, or accountant for assistance.

1. Log on to the Sage file server.
2. Launch the license administrator:
   • Versions 24.1 and earlier: Go to Start, Programs, Pervasive PSQL 11 or Actian PSQL 12, Utilities, Pervasive License Administrator
   • Versions 24.2 and later: Go to Start, Programs, Actian Zen 15, Zen License Administrator
3. Clear the Hide Expired checkbox in the lower left corner.
4. If the license has an expired state:
   • Versions 24.1 and earlier: See Error: "Your temporary Pervasive license will expire in xx days (on mm/dd/yy)."
   • Versions 24.2 and later: Generate a new Actian Zen key
     1. Go to Windows Start menu programs list, Sage Administration, License Administration.
     2. Go to Actian Licenses.
     3. Click Authorize a New Product Key.
     4. If this doesn’t resolve the issue, contact Sage Support for assistance.
5. If the license is disabled, select the disabled license and choose repair.