Error: "Your Sage 100 subscription has expired..."

The error "Your Sage 100 subscription has expired. You can continue using the software for 45 days. Contact Sage before xx/xx/xxxx to renew your subscription" occurs when accessing Sage 100c.

Verify your plan expiration date

1. Open Library Master, Setup, System Configuration.
2. On the Modules tab, verify the Sage 100 Subscription Expiration Date is correct when compared to what shows on the Sage Customer Portal (the Portal) https://customers.sagenorthamerica.com/. Confirm that the activation keys entered in your install match the current activation keys on the Portal. If you believe the expiration date of your support plan is incorrect on the Portal, please contact your Sage sales representative or your Sage Certified Partner.
3. If the Sage 100 Expiration Date is incorrectly showing expired in Sage 100, click the Edit button on the Registration tab, then Activate.
4. If you have confirmed that the correct activation keys are in use, but the expiration date doesn't update to match the expiration date shown on the Portal, then please contact Sage Customer Support at 800.854.3415 or enter a support ticket on the Portal. Support tickets created on the Portal are assigned to support agents the same business day if submitted by 5pm Pacific time.

 NOTE: If you have any questions or need to renew your subscription plan, contact Sage Sales Advisor at 800-854-3415. Contact Sales before the date noted in the error message. 

If receiving an error when selecting the Update button on the Sage 100 Registration screen, select the resolution for your error below.

• The system Configuration window closes after clicking the Update button
• Couldn’t contact the license and subscription service in the allowed time. If the problem continues, contact Sage Support

Verify your current version and upgrade if necessary

1. From the main menu go to Help, About Sage 100.
2. A window will pop up showing the version number.
3. If the version shows 2022 or higher, contact support for further troubleshooting.
4. If your version shows 2021 or lower, upgrade to the current supported version.