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Sage Fixed Assets Scanner FAQs

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Sage Fixed Assets Scanner FAQs

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Note: Sage Fixed Assets Scanner v2.2  is the current version and provides an enhanced experience. If you do not see Version 2.2 listed on your app's Settings screen, you can update the app through the Google Play store.




Q: What’s needed before I use the Sage Fixed Assets (SFA) Scanner application (app) on my Android OS device?

A: Install Sage Fixed Assets Tracking 2023.1 (or later) on your computer and send an inventory to the mobile application. The person conducting the inventory will need to download and install the Sage Fixed Assets Scanner app from the Google Play store to their device.

You and others working on the same inventory need access to a Microsoft OneDrive account to transfer the inventory file between Tracking and the app. You can use a business or personal OneDrive account. For security purposes, each person should have their own account. The person preparing the inventory in Tracking can share their OneDrive inventory folder with the person(s) conducting the inventory.

Note that if you use a personal OneDrive account, it must be linked to a Microsoft account, such as Outlook, Live, Hotmail, or Xbox.

Q: What are the suggested mobile device requirements?

A: A mobile phone, tablet, or barcode scanner device with a 12.0 MP (megapixel) or higher camera running Android OS 11 or later is recommended for faster and more efficient scanning performance. The minimum requirements are a phone, tablet, or barcode scanner with an 8.0 MP camera running Android OS 6.0.1 or later.

Q: Why do I need to have a Microsoft OneDrive account?

A: A Microsoft 365/OneDrive account is necessary to upload your inventory data from Sage Fixed Assets-Tracking and then download the inventory data to the mobile device. After you have completed the inventory, you will upload the completed inventory to OneDrive, and then it will be downloaded into Sage Fixed Assets—Tracking for the reconciliation process.

Q: If someone else will be performing the inventory on their Android device, how do I share the inventory with them?

A: After uploading at least one inventory, access the Microsoft 365/OneDrive account that will be used for uploading inventories. Under Files, right click on the SageSFAInventory folder, select Share, enter the person's email address, and click send.

Please Note: A folder in a Microsoft 365/OneDrive business account can only be shared to another Microsoft 365/OneDrive business account. A folder in a Microsoft 365/OneDrive personal account can only be shared to another Microsoft 365/OneDrive personal account.

Q. What if the person I shared my SageSFAInventory folder with is unable to see it?

A. Some older SageSFAInventory folders are no longer compatible with sharing in newer apps. Review Sage FA Scanner app does not display the Share Folders controls or the desired shared owners do not show in the list for steps to resolve the issue.

Q: An inventory is ready in OneDrive; how do I download it to the Sage Fixed Assets Scanner app?

A: Follow these 2 steps:

Step 1 – Download an inventory file from Microsoft 365/OneDrive
After installing and accessing the SFA Scanner app on your android device, navigate to Download Inventory where you will be asked to log onto OneDrive. After logon is complete, the Download Inventory page will refresh, and available inventories will display.

Please Note: If an inventory folder has been shared with you but you do not see it, go to Settings and turn on Shared Folders, tap Select Shared Folder Owner and select the desired owner. When you return to Download Inventory, the page will refresh and a new list of available inventories will display.

Step 2 – Download Inventory
The name of the inventory, the number of assets included in the inventory, the reader for which it was prepared, and the type of inventory, dynamic or baseline, display. Tap on the inventory you wish to download and conduct. After downloading, it is displayed on the Inventory List. Tap to open it and begin scanning assets.

Q: How do I set up a Microsoft OneDrive account?

A: Click on the link below and follow the steps to set up an account.

https://onedrive.live.com/about/en-us/

Q: What do I have to do in SFA-Tracking to use the Sage Fixed Assets Scanner?

A: Follow these 4 steps from the Inventory Area in SFA-Tracking

Step 1 – Setup Reader
Click on Setup Reader to access the Reader Manager.
Enter the name of the scanner, for example Chris’ Android, and click Add.
From the Add Reader – General Options tab, select Mobile Device as the Reader Type. The name of the collector can also be added from General Options tab.
From the Add – Reader– Notes tab, specific information or notes about the reader can be added.

Step 2 – Setup Inventory
Set up the inventory by following the steps on the Inventory Helper in SFA Tracking. The Inventory Helper is accessed by clicking on Define/Edit Inventory from the Inventory Process Map found in the Inventory Area.

Step 3 – Prepare Reader (upload to OneDrive)
Select the name of the reader you previously set up and click Prepare. The Prepare Reader – Summary will display where you can review the reader information. If you have selected groups of assets to be inventoried, you can select the group to be inventoried by the current reader. Once you click OK on the Prepare Reader – Summary, you will be prompted to log onto Microsoft 365/OneDrive. Once you have logged in, your inventory file will be uploaded.

Step 4 – Download Inventory to Sage Fixed Assets Scanner
Once the inventory has been uploaded to Microsoft 365/OneDrive, access the SFA Scanner app. Go to the Download Inventory page. You may need to log into Microsoft 365/OneDrive if you have not already logged in. If the Download Inventory page has not refreshed, click on the Refresh icon in the bar at the top. Once your inventory displays, tap anywhere in the row for the Inventory. Tap Download on the confirmation page. The Inventory List will display. Click on the inventory name or the pencil icon to begin the inventory.

Q: Why is my inventory not downloading to the mobile device?

A: Check to make sure that the inventory has been uploaded to OneDrive. If you are using shared folders, make sure the inventory folder has been shared with you and you have selected the folder owner in Settings. Verify that you have logged into the correct OneDrive account. It is not unusual to have both a personal and work/school OneDrive account.

Q: How do I know which inventory is the inventory I need to work on?

A: The inventories that are shared with you and downloaded to your mobile device should be the inventories that you work on. But it is possible to share an incorrect folder, so check with the person creating the inventory before proceeding.

Best Practice: The person creating the inventory in Sage Fixed Assets Tracking should enter your name and type of device as the reader name. Then when you look at the list of inventories, you can easily identify which inventories are the ones you should work on.

Q: How do I narrow down the list of assets shown in the Asset List?

A: The Asset List can be filtered by the New, Found, or Not Found Status by simply tapping the link for that category shown at the top of the list. You can also use the Search box to find assets that meet your search criteria.

Q: Why isn’t search finding what I entered?

A: If the fields have an entry mask defined, then you should not enter the mask characters as part of your search. The data is stored without the mask characters. For example, if you have a G/L field with a mask that looks like “999-999” and you want to find 123-980, then enter 123980 in the search box. Don’t enter the dashes or other characters defined in the entry mask.

Q: Why are there more assets than I expected in my Search results?

A: The Search feature covers all fields. Another field in a different asset might contain the criteria that you searched on.

Q: How do I scan a barcode?

A: You can either scan a barcode from the Asset List or from Asset Detail.
There are two ways to scan: Auto Scan and Manual Scan. Auto Scan is on by default. To use Manual Scan, deselect Auto Scan.
For Auto Scan:
Place the barcode you wish to scan in between the two red lines. The scanning will occur automatically.
For the Manual Scan:
Place the barcode you wish to scan in between the two red lines. Press scan, a red line will display momentarily across the barcode and the scan will occur automatically.
From Asset List:
Select the barcode icon from the top right.
If the barcode scanned matches the Tag Field of an existing asset in the inventory, the current data for the asset will display in the Asset Detail fields.
From Asset Detail:
Data can be scanned for individual fields in Asset Detail. To change which field to scan, select a field from the list by tapping on the currently selected Scan Field. The list of fields that can be scanned will display. Select the field you wish to scan and click on the back arrow to return to Asset Detail.

Please Note: For Dynamic Inventories the Tag Field cannot be scanned or manually edited. For Baseline Inventories, the Tag Field cannot be scanned, but it can be manually entered.

Q: Can I use the built-in scanner on my device to scan barcodes?

A: Sage Fixed Assets Scanner v2.0 is integrated with the built-in scanner on some Unitech devices. Instead of selecting the barcode icon to scan barcodes, the trigger button can automatically scan barcodes while in the Asset List or Asset Detail. When using the built-in scanner for Sage Fixed Assets Scanner your Trigger Mode must be set to Level in the USS ScanService. The barcode icon on the Asset List and in Asset Detail can still be used if you prefer to scan barcodes with the device's camera.

Q: Why is the Sage Fixed Assets Scanner not reading the barcode?

A: The data being scanned may not match or might be longer than the field mask setup in Customized Fields in SFA Tracking.

This could happen for one of the following reasons:

  • The barcode type may not be supported. See question below for the types of supported barcodes.
  • Permission to access the camera may not have been granted.
  • The camera may not be working properly.

Q: What type of barcodes are supported by the Sage Fixed Assets Scanner?

A: The Sage Fixed Assets Tracking product only prints labels using Code 39 barcodes.
However, the Sage Fixed Assets Scanner can scan the following barcodes:

  • Code 39
  • Code 39 Full ASCII
  • Code 128
  • Code 2 of 5 Interleaved
  • Code 93
  • ISBN 13
  • ISMN
  • ISSN
  • QR Code
  • Data Matrix

Q: Why do plus signs appear in a field when I scan a Code 39 barcode using the built-in scanner?

A: The Code 39 barcode containing text is not being converted properly on the Unitech device. To fix this:

  1. Open Scan Service from the pull-down on the device (swipe from the top), a list of Symbologies will display.
  2. Select Code39.
  3. Scroll to the setting called “Code 39 Full ASCII Conversion” and click the slider to turn it on.

Q: When I have finished conducting the inventory, how do I get the data back into Sage Fixed Assets Tracking?

A: Once your inventory is completed, return to the Inventory List page and click on the Upload icon, click Upload when the confirmation message displays and your inventory will be uploaded to OneDrive. If you are not connected to WIFI, you will be prompted to connect. If you are not logged into OneDrive, you will be prompted to log in. When you log in, be sure to log into the same account (and shared folder if applicable) that you logged into when you downloaded the inventory to the mobile device. In Sage Fixed Assets Tracking, receive the data from the mobile device on the Receive Reader Data dialog. Once the data has been received, you can reconcile the inventory.

Q: How can I reduce the number of inventories that display on the Download Inventories screen? When should I delete an inventory from the Inventory List?

A: Once inventory data has been received and reconciliation has begun in Sage Fixed Assets Tracking, go to the Inventory List and tap the Delete icon. Please take great care to select the correct inventory before tapping on the Delete icon and tapping on Delete on the confirmation message.

Q: Will an asset photo I took in the Sage Fixed Assets Scanner display in the Sage Fixed Assets Tracking product?

A: Yes, one photo can be taken per asset in the Sage Fixed Assets Scanner. When the inventory data is received, you must agree to importing the photo. When a photo is saved to an asset in the Sage Fixed Assets Scanner, it is considered an asset with changes. During Reconciliation, you must update the asset with a photo/image in order to display the photo/image with the asset.


Q: Why isn't the camera activating when I press the camera icon to take a photo?


A: Ensure the app has camera permissions enabled:

  1. Open your device's Settings.
  2. Navigate to Apps.
  3. Find and select the Sage FA Scanner app from the list of apps.
  4. Tap on Permissions.
  5. Choose Camera.
  6. If the option is not currently selected, choose the "Allow only while using the app" option. This will activate the camera for capturing photos within the ap.

Q: If my question isn't answered here how can I get additional support?

A: For additional assistance, you can start a chat with support by selecting Chat with Support in the app's navigational drawer or in the overflow menus on the Inventory List and Asset List screens.


Copyright Information

Sage acknowledges the use of the following third-party property in Sage Fixed Assets Scanner.
Zebra Crossing
Copyright (c) 2020 Jonathan Dick

Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:
The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

FastAndroid Camera 2.0.0
Copyright by James Athey
Licensed under the Apache License, Version 2.0 (the "License"); you may not use this file except in compliance with the License. You may obtain a copy of the License at http://www.apache.org/licenses/LICENSE-2.0
Unless required by applicable law or agreed to in writing, software distributed under the License is distributed on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the License for the specific language governing permissions and limitations under the License.

Newtowsoft.Json
Copyright (c) 2021 James Newton-King
The MIT License (MIT)

Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:
The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.


Plugin.CurrentActivity
Copyright (c) 2016 James Montemagno / Refractored LLC
The MIT License (MIT)
Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

PrismLibrary/Prism
Copyright (c) .NET Foundation
The MIT License (MIT)
Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

SQLLitePCL
Copyright (c) Krueger Systems, Inc.
The MIT License (MIT)
Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

PInvoke Libraries
Copyright (c) 2020 Andrew Arnott
The MIT License (MIT)
Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
Validation
Copyright (c) 2020 Andrew Arnott
Microsoft Public License (Ms-PL)

This license governs use of the accompanying software. If you use the software, you accept this license. If you do not accept the license, do not use the software.

1. Definitions

The terms "reproduce," "reproduction," "derivative works," and "distribution" have the same meaning here as under U.S. copyright law. A "contribution" is the original software, or any additions or changes to the software. A "contributor" is any person that distributes its contribution under this license. "Licensed patents" are a contributor's patent claims that read directly on its contribution.

2. Grant of Rights

(A) Copyright Grant- Subject to the terms of this license, including the license conditions and limitations in section 3, each contributor grants you a non-exclusive, worldwide, royalty-free copyright license to reproduce its contribution, prepare derivative works of its contribution, and distribute its contribution or any derivative works that you create.

(B) Patent Grant- Subject to the terms of this license, including the license conditions and limitations in section 3, each contributor grants you a non-exclusive, worldwide, royalty-free license under its licensed patents to make, have made, use, sell, offer for sale, import, and/or otherwise dispose of its contribution in the software or derivative works of the contribution in the software.

3. Conditions and Limitations

(A) No Trademark License- This license does not grant you rights to use any contributors' name, logo, or trademarks.

(B) If you bring a patent claim against any contributor over patents that you claim are infringed by the software, your patent license from such contributor to the software ends automatically.

(C) If you distribute any portion of the software, you must retain all copyright, patent, trademark, and attribution notices that are present in the software.

(D) If you distribute any portion of the software in source code form, you may do so only under this license by including a complete copy of this license with your distribution. If you distribute any portion of the software in compiled or object code form, you may only do so under a license that complies with this license.

(E) The software is licensed "as-is." You bear the risk of using it. The contributors give no express warranties, guarantees, or conditions. You may have additional consumer rights under your local laws which this license cannot change. To the extent permitted under your local laws, the contributors exclude the implied warranties of merchantability, fitness for a particular purpose and non-infringement.

Xam.PlugIn Libraries
Copyright (c) 2017 James Montemagno
The MIT License (MIT)
Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.


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