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Error: "...Specified file isn’t a Structed storage file"

Created on  | Last modified on 

Summary

Sage BusinessWorks shows a structed storage file error when temporary PDF files become corrupted. Clearing the Temp folder restores successful direct deposit advice printing in Sage BusinessWorks.

Resolution

Clear temporary files

This error occurs when temporary PDF files in the Windows Temp folder become corrupted.

  1. Exit all applications.
  2. Browse to C:\Users\<UserID>\AppData\Local\Temp.
  3. Select all files in the Temp folder.
  4. Delete the selected files.
  5. Select SKIP for any files Windows won’t delete.

NOTE:

Complete these steps on both the workstation and the server.

Retry printing

  1. Complete these steps on both the workstation and the server.
  2. To reprint the advice void the payroll check, restore the timecard, and process payroll again.
  3. As an alternative you can provide the customer the check voucher.  You can find the check voucher under PR, Reports, Check Voucher.

Test from another workstation

If the issue continues after clearing the Temp folders:

  1. Log on to a different workstation.
  2. Attempt to print or email the direct deposit advice.
  3. If the issue occurs only on one workstation, investigate local Windows, printer, or PDF components.

 

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