Other users are in the company

1. Have other users close the company before trying to perform the single-user task.
2. Go to Maintain > Users > User Login Manager and verify that no users are listed in the company. If any are still listed, they can be logged out from the login manager.
3. Verify you no longer receive the message.

Reboot the machine holding the Sage 50 data (server)

Once you’ve verified there are no other users accessing Sage 50, reboot the machine holding the Sage 50 data (server) to release the lock and then attempt your process.

Multiple Peachw processes are running

1. Close the Sage 50 program.
2. Open Task Manager by pressing the Ctrl+Shift+Esc keys.
3. Select the Details tab.
4. End the task on any Peachw.exe processes running.

Stop and Start Actian Zen

1. Make sure Sage 50 is closed on all computers.
2. Press the Ctrl+Shift+Esc keys to open the Task Manager.
3. Click the Details tab and look for w3dbsmgr.exe.
4. Select w3dbsmgr.exe and select End task.
5. Click the Services tab and look for psqlWGE.
6. Right-click psqlWGE and select Start.

Paya Connect Desktop is running

1. In the Windows system tray (in the lower right-hand side of the screen near the clock), locate the Paya Connect Desktop icon (blue and white with the letters pcd)
2. Right-click the icon and select Exit.
3. Verify you can perform your single-user task.
4. After the task is completed, press the start menu and then go down to the Sage Payment Solutions folder.
5. Double-click Paya Connect Desktop to start.

Company name contains special characters

1. Select Maintain > Company Information.
2. Remove any special characters from the company name.
3. Make a note of your Directory and verify your data folder doesn’t have special characters.
4. Click OK.
5. Close Sage, and then browse to your company directory from Step 3.
6. Verify your data folder doesn’t have special characters. If it does, right-click the folder, and then select Rename.

Close open files

1. Close Sage on all workstations and the server.
2. At the server, select Start, and then select Control Panel.
3. Select System and Security, and then select Administrative Tools.

 NOTE: Depending on your current view, you may or may not see System and Security. If that is the case, you’ll see Administrative Tools instead. 

4. Double-click Computer Management.
5. Select System Tools, Shared Folders, and then select Open Files.
6. Highlight any open Sage related files and close them.
7. Open the company in Sage and verify you no longer receive error.

Check permissions/security

1. See Verify my data file permissions are correctly set.
2. Verify you no longer receive the message.

Damaged files

1. Browse to your data path; see How to find the data path and program path.
2. Search for *.lck, and delete all results.
3. Search for *.ptl, and delete all results.
4. Search for *.mkd, and delete all results.
5. Search for files that contain the words copy or conflicted, and delete all results.
6. Search for ENV*, and delete all results.
7. Search for LGNSESSN.DAT, and delete.
8. Double-click your data folder
9. Search for COSESS.DAT, and delete.
10. Search for *.ddf; delete only results that are in your data folder, not the data path (Company) or the Reports folder.
11. Search for *.loc, and delete all results.
12. Verify you no longer receive the message.

Damaged company

1. Restore a good backup of the company.
2. If the company was recently created, delete the company and create the company new again.
3. Verify you no longer receive the message.

The error occurs in only one company

1. See Create a clean data folder and expendable file cleanup.
2. Verify you no longer receive the message.

Damaged Actian

1. Uninstall and reinstall Actian. See How to completely remove and reinstall Actian (formerly Pervasive).
2. Verify you no longer receive the message.

Install latest product update

1. Download and install the latest product update on the server first. See How to install updates.
2. Install on all other computers.
3. Verify you no longer receive the message.

If the error occurs on all workstations but clicking cancel allows you to open the program

• Go to the server and check the program path in the ini file. See How to find the data path and program path.
• If the PROGRAMPATH= line has a directory other than C:\Program Files (x86) and the server has a 64-bit operating system, the program needs to be uninstalled and reinstalled with the program path as C:\Program Files (x86)\Sage\Peachtree.

 NOTE: In some instances, if the Program Path is Program Files (x86) you may still need to uninstall and reinstall to a new Program Path as there may be damaged files in the program path.