Error occurs when trying to:

• Back up
• Restore
• Change Accounting Period
• Run the Year-End Wizard
• Purge
• import
• Change Posting Method
• Change ID on a maintenance record
• Resume sharing of a Remote Data Access company

Other users are in the company

1. Have other users close the company before trying to perform the single-user task.
2. Go to Maintain, Users, User Login Manager, and verify that it has no users listed in the company. If it has any users listed, you can log them out from the login manager.
3. Verify you no longer receive the message.

Reboot the machine holding the Sage 50 data (server)

Once you’ve verified there are no other users accessing Sage 50, reboot the machine holding the Sage 50 data (server). This releases the lock, so then you can attempt the process again.

Multiple Peachw processes are running

1. Close the Sage 50 program.
2. Open Task Manager by pressing the Ctrl+Shift+Esc keys.
3. Select the Details tab.
4. End the task on any Peachw.exe processes running.

Restart Actian Zen

1. Restart the Actian Zen database engine.
2. Verify that the error no longer occurs. If the error still occurs, proceed to the next section.

Paya Connect Desktop is running

1. In the Windows system tray (in the lower right-hand side of the screen near the clock), locate the Paya Connect Desktop icon (blue and white with the letters pcd)
2. Right-click the icon and select Exit.
3. Verify you can perform your single-user task.
4. After the task is completed, press the start menu and then go down to the Sage Payment Solutions folder.
5. Double-click Paya Connect Desktop to start.

Company name contains special characters

1. Select Maintain > Company Information.
2. Remove any special characters from the company name.
3. Make a note of your Directory and verify your data folder doesn’t have special characters.
4. Click OK.
5. Close Sage, and then browse to your company directory from Step 3.
6. Verify your data folder doesn’t have special characters. If it does, right-click the folder, and then select Rename.

Close open files

1. Close Sage on all workstations and the server.
2. At the server, select Start, and then select Control Panel.
3. Select System and Security, and then select Administrative Tools.

 NOTE: Depending on your current view, you may or may not see System and Security. If that is the case, you’ll see Administrative Tools instead. 

4. Double-click Computer Management.
5. Select System Tools, Shared Folders, and then select Open Files.
6. Highlight any open Sage related files and close them.
7. Open the company in Sage and verify you no longer receive error.

Check permissions/security

1. See Verify my data file permissions are correctly set.
2. Verify you no longer receive the message.

Remove LCK, TMP and PTL files

1. Browse to your data path. See How to find the data path and program path.
2. Delete any LCK, TMP or PTL files.
3. Browse to your company directory. See How to locate company directories.
4. Delete any LCK, TMP or PTL files.
5. Open Sage 50 on the server and confirm it opens without errors and activates.
6. Open Sage 50 on the workstations and confirm they open without errors.

Damaged company

1. Restore a good backup of the company.
2. If the company was recently created, delete the company and create the company new again.
3. Verify you no longer receive the message.

The error occurs in only one company

1. See Create a clean data folder and expendable file cleanup.
2. Verify you no longer receive the message.

Damaged Actian

1. Uninstall and reinstall Actian. See How to completely remove and reinstall Actian (formerly Pervasive).
2. Verify you no longer receive the message.

Error only occurs when trying to save a maintenance record

See Unable to save maintenance records.

The subsidiary companies being consolidated are still open on your computer

1. Cancel the current setup of company consolidation.
2. Close all existing companies and Sage 50—U.S. Edition programs.
3. Start Sage 50 and then create the consolidated company again.