Solution Properties
Solution ID:
221924560116785
Last Modified Date:
Mon Jun 23 18:19:25 UTC 2025
Taxonomy Path:
Category//Account profile
Author:
[email protected]
I can't access my 2-factor Authorization app or mobile phone
Description
Cause
Resolution
You have two options to recover from a lost device:
When you
signed up for 2-factor authentication
, you received a 16-character recovery code.
Use your
recovery method for your Sage account
or change your Sage Account recovery method.
Change your recovery method
if you don't have access to your recovery code.
Need more help?
Contact us
Steps to duplicate
Related Solutions