Solution Properties
Solution ID:
221924560116785
Last Modified Date:
Wed Dec 04 22:13:02 UTC 2024
Taxonomy Path:
Category//Account profile
Author:
[email protected]
Sage account - I can't access my 2-factor Authorization app or mobile phone
Description
Cause
Resolution

You have two options to recover from a lost device:

  1. When you signed up for 2-factor authentication, you received a 16-character recovery code. 
  2. Use your recovery method for your Sage account.
[BCB:371:Resource Centre:ECB]

 

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