1. From the Accounts Receivable Tasks menu, select Adjust Receivables.
2. Select the Customer and enter the accounting date for the refund. If an invoice has the cash receipt applied, un-apply the cash receipt. See How do I unapply a cash receipt in Accounts Receivable?
3. Select the customer cash receipt and click Adjust.
4. In the Adjustment type box, select Refund.
5. Enter the refund Amount.
6. Edit the Description or Reference as needed and click OK.
7. Click Finish to post the entries.

If you need to print a check to issue the refund:

1. Enter an invoice in Accounts Payable, using the AR Refund account as the Expense account on the invoice. See How do I enter an invoice in AP?
   Note: If the customer isn't set up as a vendor, you can add as a ONETIME vendor. See How do I set up a One Time or Summary vendor in AP?
2. Print a quick check in AP to send to your customer. See How do I enter or record a manual check in Accounts Payable?

If the refund is going to a customer's credit card:

1. Enter a Subtraction adjustment entry in cash management Edit Register to record the refund to the credit card.
2. Use the Accounts Receivable refund account as the debit account for the transaction.

How do I enter a deposit, withdrawal, adjustment, service charge, or other transaction types to a bank account in Cash Management?
How do I refund to a customer when all invoices are paid and/or I have only negative invoices?