Notes:

To partially void an invoice, use adjustment type Billed Credit. This adjustment type will credit the invoice, the customer, the contract, and the job as needed.

Only Write Off adjustments can be used on Retainage Billed invoices.

If the invoice has tax, units, or negative distribution lines, there are other steps which need to occur. See the linked articles in Related Solutions for instructions.

Select an option below:

Adjust the invoice in Adjust Receivables

1. Go to Accounts Receivable, Tasks, Adjust Receivables.
2. Enter Customer.
3. Enter the Accounting date.
4. Select All Activity in the View box.
5. Select the invoice and click Adjust.
   • Note: If there are cash receipts applied to the invoice, the adjustment amount can’t exceed the outstanding amount of the invoice. If the adjustment amount is greater than the outstanding amount, unapply the cash receipts before adjusting the invoice. See How do I unapply a cash receipt in Accounts Receivable?
6. Select an Adjustment type. See What are the different adjustment types in Adjust Receivables? for more information about adjustment types.
7. Check the Print document box if you want to print an adjustment memo.
8. Enter the Adjustment date.
   • Note: The Adjustment date will be the invoice date when you print an aging by invoice. Make sure this is the date you want to show on an aging by invoice date report.
9. Enter Reference and/or Description info as needed.
10. Enter the adjustment amount in Amount and Retainage held under the Adjustment column. It prefills with the outstanding amounts unless the Adjustment type is Billed Debit or AR Debit. The amount entered will be the amount that the invoice increases or decreases. Example: You type 500.00 in the Amount box and the Adjustment type is a Billed Credit, the invoice reduces by 500.00.
    • Note: The Retainage held box only prefills with the outstanding retainage held amount on the current invoice. Any adjustments to retainage held amounts on the invoice will affect the Retainage column of the invoice distributions. See related resources for steps for adjusting only retainage held on an invoice. If you aren’t adjusting retainage held, leave that field blank and enter the adjustment in the Amount box only.
11. Click Distributions. Verify that the amounts in the Amount and Retainage columns distribute to the right invoice items.
    • Notes:
      • For a Billed Debit or AR Debit adjustment, the amount doesn’t prefill. Enter it manually.
      • With adjustment types AR Credit/Debit, Bad Debt, and Write Off, you can change the prefilled debit account in the Distributions.
      • The Amount will prefill starting with the first unpaid distribution. To enter amounts on specific distributions, scroll to the top and then to the right to view the Amount column and make any applicable changes.
12. Click Finish twice.

Write off the invoice in Enter Cash Receipts

The write off adjustment will create transactions using the deposit date as the accounting date. It will debit the default Write off account in AR Settings.

1. Go to Accounts Receivable, Tasks, Enter Cash Receipts.
2. Enter your deposit information.
3. When the Cash Receipt Selection window appears, click the relevant invoice twice, then click Write Off.
4. Enter the amount of the Write Off.
5. Click OK.
6. Select the invoice to apply the payment.
7. Continue with your deposit.

How do I adjust or write off retainage or holdback on a retainage billed invoice?
What General Ledger accounts are affected when I make adjustments in Accounts Receivable?
How do I adjust an Accounts Receivable invoice that includes tax?
How do I change, edit, or void an adjustment in Accounts Receivable?
How to adjust an Accounts Receivable invoice that includes units?
How do I adjust an invoice with negative line items in Accounts Receivable?