If still unable to activate eFiling or Demo Mode shows and you are using Sage 100 Advanced, please see Related Article above eFiling and Reporting Activation does not respond when clicking OK at the Verify Account Information window.

Find older .NET Framework versions (1–4):

• Use the Registry Editor to find .NET Framework versions
• Use code to query the registry for .NET Framework versions

• No ACTIVE support plan.
• State/Federal eFiling and Report may have been installed on a workstation with User Account Control not set to "Never Notify" (it should be set to "Never Notify" prior to installation).
• .NET 3.5 is not installed
• The SY_FormseFilingVersion.M4T file in the MAS90\MAS_System\ folder may need to be updated. If running Sage 100 Premium the SYS field in the SY_FormseFilingVersion table may need to be updated (contact Support)
• A current Interim Release Download (IRD) for the tax year may need to be installed.
  • Example: The 2017 IRD (Interim Release Download) for tax year 2017 applies to Sage 100 versions 2015, 2016, and 2017 (already included in version 2018)
  • Note: For more information, see the Related Resouces section for the document on year end processing resources for Sage 100.
• In certain previous (now retired versions) of Sage 100: In order to continue to use the Sage 100 Federal and State eFiling and Reporting functionality within Accounts Payable and Payroll, you MUST INSTALL the 2012 Interim Release Download (IRD), the 2013 941/Payroll Update, 2013 IRD and 2014 IRD. All updates are located via download on the Sage Support Page, https://support.na.sage.com, on the Year End Center page.
• For Sage 100 Advanced or Premium, the application server service running on the server may not have sufficient permissions.
• The local workstation windows user may not have sufficient permissions.

Program fixes and Product Updates listed in related resources fix this issue if related to .NET 3.5.

The Federal and State eFiling and Reporting application require the following:

• • An active Internet connection
  • A current Sage Business Care plan validated by your registration information
  • Should be installed while User Account Control is set to "Never Notify" - if not, it may need to be uninstalled and reinstalled properly.
  • .NET 3.5 is currently required for the activation process of eFile. Confirm .NET 3.5 is installed on workstation running the State/ Federal eFiling. If on Advanced or Premium, .NET 3.5 will need to be also installed or enabled on the Server. Note: By default .NET 3.5 is not enabled on Server 2016.

If the Sage 100 Advanced or Premium application server service running in Windows on the Sage 100 server [for example, Sage 100 Advanced 2018 (1000)] is running under the Local System login, try running the Sage 100 workstation getting Demo Mode in MAS90 (Standard) mode - see Related resources.

To test if the issue may be local Windows user permissions on the Sage 100 workstation, you can launch the Sage 100 workstation shortcut as Administrator (right-click the Sage 100 shortcut and select "run as administrator").

A current Interim Release Download (IRD) for the tax year may need to be installed.

• Example: The 2017 IRD (Interim Release Download) for tax year 2017 applies to Sage 100 versions 2015, 2016, and 2017 (already included in version 2018)

• Note: For more information, see the Related Resouces section for the document on year end processing resources for Sage 100.

In certain previous (now retired versions): If you are getting prompt for Username and Password when launching eFiling and reporting, do the following in the exact numbered order:

IMPORTANT NOTE: If you must reinstall the 2012 IRD for any reason, the 2013 941/Payroll Update and 2013 IRD and 2014 IRD MUST be reinstalled in that order after the 2012 IRD.

All updates are available via download on the Sage Support Portal, After logging into Sage Portal, on the left side under My Products click Sage 100 ERP, under Support Resources (bottom) click Sage 100 ERP year end center

Warning: If you have third-party modifications installed, please contact the third-party company to verify compatibility with 2012 IRD, 2013 941/Payroll Update and 2013 IRD and that the mod program is not dependent on Sage registration keys. To verify if 3rd party mods are installed, preview the Installed Modules Listing (located under the Library Master, Reports menu), look in the Developer column for anything other than Sage or Sage Software, Inc.

If after installing required updates above your application comes up in ‘Demo Mode’ AND you have an active Sage Business Care plan, it is most likely caused by a Registration mismatch. An ACTIVE Sage support plan is required.

We may have generated a new Sage 100 ERP product Serial Number and Registration Key when we released Sage 100 ERP 2013, which will require you to update your Registration Information so that Federal and State eFiling and Reporting will function properly. Your correct Serial Number and Registration Key can be found on your Sage Customer Portal.

To access your registration information on the Sage portal, please do the following:

1. Login into Customer Portal
2. Click on Activation Codes menu and select Details
3. Select your applicable product from the drop down.
4. Locate the line that shows the Application description for SYSTEM SETUP

Note:

• Unlocking Key = User Key
• Activation = Product Key

Once you obtain your registration information, please do the following to update your Sage 100 ERP registration keys:

1. Open Library Master, Setup, System Configuration
2. On the Registration tab, verify your registration information (Customer Number, User Key and Product Key) matches exactly what shows on the portal. If it does not, click the Edit button.
3. After entering the correct information click the Activate button

4. Click Ok to prompt "Activation was successful"

5. Click Accept

6. Try activating eFiling & Reporting again, from either Payroll, Period End menu, Federal eFiling & Reporting or in Accounts Payable, Reports menu, 1099 eFiling & Reporting