| | E-mail customer and vendor forms |
| Description | - Paperless Office in Sage 100 ERP allows you to email customer and vendor forms directly as PDF files.
- Enable electronic delivery for all forms or specific ones.
- Set up default email addresses and track sent documents.
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| Resolution | Set System Preferences for Paperless Office - Expand Paperless Office and Setup.
- Double-click Paperless Office Options.
- In Enable Electronic Delivery and PDF Storage, select the Forms checkbox.
- Click Accept.
- Expand Paperless Office and Setup again, then double-click Form Maintenance.
- Select the Company Code.
- For Module Code and Document, select All to set a default PDF location, or specify combinations as needed.
- Select Enable Electronic Delivery to set a default email address.
- In PDF Storage, enter a directory accessible to all workstations.
- Enter and confirm the Override Password, then click Accept.
Set Up Customer or Vendor-Specific Forms for Electronic Delivery - Expand Accounts Receivable and Main.
- Double-click Customer Maintenance.
- On the Main tab, enter the primary email address.
- Click the Paperless button.
- In the Document list, select a document (for example, S/O Order).
- In PDF Delivery Options, select E-mail (and Print or Fax if needed).
- Click the E-mail tab.
- Select Use E-mail Address in Data Entry to use addresses from data entry. Or Use Customer E-mail Address for the primary account address.
- In To Custom Contacts, select a primary contact code if needed.
- Click Accept and repeat for other documents as needed.
E-mail the Form Using the Printing Task - Expand Sales Order and Main.
- Double-click Sales Order Printing.
- In Paperless Office Output, select Electronic Delivery Only and click E-mail.
- Verify your email settings, then click OK.
- In Selections, set Operand = Equal to and enter the sales order number.
- Click Print. The system delivers the form as a PDF or emails based on your selections.
- Review the setup in Customer Maintenance or Vendor Maintenance. if you don't deliver the document as expected.
View Sent Documents - Open Paperless Office, Main, Customer Viewer or Vendor Viewer.
- Select the Company Code and Form Type, and enter a date range.
- Check the Sent column to confirm delivery.
[BCB:155:Chat 100 US:ECB] |
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