These errors occur when launching Sage 100 Advanced or Premium editions, or when accessing tasks. The error messages indicate a timeout or failure in starting the server-side process.

• Error: "Windx client connection: Connection Timed Out waiting for your application to start"
• "The server side process failed to start or respond"
• “Please contact your Administrator, as there may be a configuration error on the server

Reboot the server

Reboot the server and try logging in again.

• This is a temporary fix if the server is low on resources
• Check Microsoft Knowledgebase for recommended CPU, RAM, and disk space for your Windows Server version
  • Not minimum resource levels

Run Application Server as an Application

1. Have all users exit Sage 100 ERP Advanced or Premium.
2. Stop the Sage 100 ERP Application Server service:
   • Go to Start, Control Panel, Administrative Tools, Services.
   • Find the Sage 100 Advanced/Premium Application Server service.
   • Right-click and select Stop.
3. Start Sage 100 ERP Application Server as a desktop application:
   • Go to Start, All Programs, Sage, Application Server Configuration.
   • Check that Status shows Running.
   • If not, click Start.

Increase Windows Desktop Heap for services if running as a Service.

• Determine if the Sage 100 Advanced and Premium Application service has reached the Maximum Desktop Heap size

Check User Preferences in User Maintenance:

1. Go to Library Master, Main, User Maintenance.
2. If you have the user set to Spawn tasks from Application Server, unselect this option.
3. Log out and back in, then try the task again.

 NOTE: Sage 100 Customer Support can suggest troubleshooting steps but can’t guarantee a fix. Contact your IT for assistance.