Solution Properties
Solution ID:
223924150029484
Last Modified Date:
Thu Sep 12 23:31:27 UTC 2024
Taxonomy Path:
Category//Data//Backup or restore data
Author:
LegacyAuthorUS
Error: "An incomplete [File path] file already exists."
Description

The complete error message may read as one of the following depending on the version of the software:

  • "An incomplete [file path\file name] file already exists. To repair the existing file, click Cancel and run File Doctor on the file. If you click OK, your software will delete the existing file and create a new one. You will lose all transactions in the old file."
  • "An incomplete [file path\file name] already exists. This file will be deleted prior to creating a new file. If you wish to recover the existing file, click cancel and run File Doctor on the file."

This error generally appears after receiving this message: "The file name file was not found. The file will be created."

Cause

Missing or corrupt gateway files.

Gateway files, such as current.apt, master.glm, new.prt, etc...are pointers to the actual data which exists in similarly named folders inside the PVData folder (for example: current_apt, master_glm, new_prt, etc...).

When performing a task in the software, if the gateway file is missing for a file it is trying to access and it attempts to create the file, if it detects the PVData files exist for that file, it will present the error.

Resolution

[BCB:1:Backup warning:ECB]

 

WARNING: Do not click OK on the error or you will lose all data for that particular data file and you will have to restore the entire company data folder from backup. Click Cancel on the message then follow the instructions below to recreate the gateway file.

Use File Doctor to recreate the gateway file

  • If you do not use named files (Ask Name is not marked in File Locations for the file type), use Option A.
  • If you do use named files (Ask Name is marked in File Locations for the file type), use Option B.
  • If File Doctor is not fixing the file, contact Sage 300 CRE Customer Support.

Option A

  1. Make a backup of your data files. Caution: The File Tools backup will not backup the files with missing gateway files. Use another method to backup the data. Refer to article How do I backup Sage 300 Construction and Real Estate files without using file tools?
  2. Use File Doctor to fix the problem file(s). Refer to article How do I use File Doctor to fix my corrupt data files?. Be sure to select the problem files and mark the box for Fix and compact bad files.
  3. Review the File Doctor journal and/or contact Sage Customer Support or your Sage Consultant to review the journal and verify the issue is fixed.

Option B

Refer to article File Doctor is not fixing a missing gateway file (named files are used for that file type)



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