| [BCB:4:Operating system warning:ECB] [BCB:5:Third-party support:ECB] If error only occurs on one workstation: The TS PDF Generator may need to be installed. See install portion of How do I uninstall and reinstall the TS PDF Generator? If error occurs on all workstations: Run file doctor on master.qxm with fix and compact marked. - Have all users exit Sage 300 Construction and Real Estate.
- Create a backup of the master.qxm. For more information, see How do I use File Tools to back up data files?
The default location of master.qxm is on the file server in C:\ProgramData\Sage\Timberline Office\9.5\Accounting\Global folder. - Run File Doctor from Sage Desktop or TS Main on the file server selecting the master.qxm file. Refer to How do I use File Doctor to fix my corrupt data files?
- Review the File Doctor journal to verify that master.qxm is corrupt.
- If File Doctor cannot fix the file, restore the master.qxm from a backup or contact Sage Support at 800-551-8307.
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