| | How to force the program to activate again |
| Resolution | - Ensure all users have exited Sage 50.
- Browse to the data path on the computer that hosts your company data.
- Make sure that File Explorer is showing you hidden files and file extensions.
- Rename the following files by adding the word "OLD" in front of the file name.
- ClientInfo.xml
- Entitlements.xml
- SERIAL.DAT.BAK
- SERIAL.DAT
- SoftwareInstallations.xml
- Any *.PTL files
- Any *.LCK files
- If any of the files are missing, skip to the next file
- Open Sage and select Activate Online Now.
- Verify the application is activated by clicking Help, About Sage 50 Accounting. Make sure that your serial number and Customer ID appear there.
- If online activation fails, manually activate.
- Verify the Sage 50 activation by following step 5 above. You can receive the following errors even if activation was successful.
- When opening the program, you can receive the Error: "Assertion Failed, Abort, Retry, Ignore Connection information isn’t available for GLOBAL." Click Ignore to continue and the program will attempt to create a new Options.dat file
- When opening the data folder, you can receive the error: "The company could not be opened because the file '[directory\OPTIONS.DAT' is missing or damaged. You can try restoring the backup into a new company or try restoring a different backup." Click OK to continue and the program will create a new Options.dat file
[BCB:161:Chat 50 US:ECB] |
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