Create a new support ticket or view existing tickets

Did you know you can create a new support ticket online or view the status of your existing tickets? Review Create and view a Support Ticket for instructions.

How can I update my profile? 

The primary contact on the account can update certain profile details.   

• To update any other information, that is, Company Name, address, visit Community Hub resources and select your country
• Select your product, then Chat with Sage in the Contact section

I need to update the contacts on my Sage account

Only authorized contacts can contact Sage for technical support. Review this article to access and submit the form online. 

How do I update my credit card information?

Only the primary contact on the account can update the credit card information.  Review this article for instructions.

How can I find my serial numbers and product activation codes?

Your product serial numbers and activation codes are available on the Sage Customer Portal. Select Activation Codes then details. Review How to get your serial numbers and product activation codes for instructions.

My credit card doesn't appear in the Sage portal

Your Sage customer or partner portal account doesn’t show the newly added credit card because a pop-up blocker blocks the new credit card validation. Temporarily disable the pop-up blocker, then enable it again after processing the credit card request.

I need to reset my Customer Portal password

Select the Log on button in the upper right of the Sage Customer Portal, then select Reset my Password and click Submit.  You'll receive an email to reset your password.  

My Customer Portal account is locked

Select the Log on button in the upper right of the Sage Customer Portal, then select Reset my Password and click Submit.  You'll receive an email to reset your password.  
 NOTE: Chat with a Customer Service representative if you are unable to regain access.