Error: "Payment could not be written to disk" (AP broken distribution records)
Description
Cause

One or more invoices you are attempting to pay has broken or missing Distribution records or Tax Distribution records.

Resolution
  1. Verify that one of the other following causes is not the issue:
  2. If you are paying multiple invoices on one payment, then if it is feasible to do so, pay one invoice at a time (this will mean multiple payments) so that you will be able to find which invoice(s) is/are the problem. If you cannot pay the invoices one at a time or you have identified the invoice that is the issue, contact Sage 300 CRE Customer Support. We will need a copy of the data for review to determine if a file fix will be needed.
  3. If the invoice has tax and the Tax Distribution records are missing, you can fix the invoice by doing the following:
    1. AP Tasks, Change Invoices
    2. Select the invoice.
    3. Enter through the invoice grid to get to the distribution grid.
    4. On the distribution, retype the Tax (or Tax Liability, whichever is being used) amount. Note: Doing this will trigger the software to create the Tax Distribution record needed.
    5. Click Accept Dist.
    6. If there are multiple distributions with tax, repeat steps 4 and 5 for each distribution.
    7. Click Accept Invoice.
    8. Repeat steps 2-7 for each invoice to be fixed.
    9. Click Finish.
    10. You should now be able to pay the invoice.
Steps to duplicate
Related Solutions