| | Error: "Payment could not be written to disk" (AP broken distribution records) |
| Cause | One or more invoices you are attempting to pay has broken or missing Distribution records or Tax Distribution records. |
| Resolution | - Verify that one of the other following causes is not the issue:
- If you are paying multiple invoices on one payment, then if it is feasible to do so, pay one invoice at a time (this will mean multiple payments) so that you will be able to find which invoice(s) is/are the problem. If you cannot pay the invoices one at a time or you have identified the invoice that is the issue, contact Sage 300 CRE Customer Support. We will need a copy of the data for review to determine if a file fix will be needed.
- If the invoice has tax and the Tax Distribution records are missing, you can fix the invoice by doing the following:
- AP Tasks, Change Invoices
- Select the invoice.
- Enter through the invoice grid to get to the distribution grid.
- On the distribution, retype the Tax (or Tax Liability, whichever is being used) amount. Note: Doing this will trigger the software to create the Tax Distribution record needed.
- Click Accept Dist.
- If there are multiple distributions with tax, repeat steps 4 and 5 for each distribution.
- Click Accept Invoice.
- Repeat steps 2-7 for each invoice to be fixed.
- Click Finish.
- You should now be able to pay the invoice.
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