How to find the serial number

How to find the serial number for your Sage 50 Accounting product.

For more instructions for installing and activating, see Installing Sage 50 Accounting Software.

If you’re looking for the serial number of a currently installed and activated version of Sage 50: See How do I find the serial number for my currently installed product?.

If your serial number doesn't prefill when installing Sage 50 Accounting release 2024, do the following:

Check your email: An email containing your Serial Number and account information gets sent to the primary contact on your account. The header is "Important information on your Sage 50 software". It's possible that the email went into the Spam or Junk folder, so be sure to check there as well.

If you don't see the email: Follow the instructions below to locate your serial number on your account.

Purchased directly from Sage

1. Go to the Sage Customer Portal.
2. Click Log on from the upper right corner of the page.
3. Enter your Customer Portal Username and Password and click Log on.
   The Username will be the email address used when creating your Sage Customer Portal account. If you haven’t signed up, see How to sign up to access the Sage Customer Portal.
4. From the top menu, select Activation codes.
5. From Select product, click the down arrow to select your Product.
6. From Product details, refer to the Status column for the appropriate Active Application. Your serial number will be under the column labeled Serial.

 NOTE: If your serial number doesn't work, see Error: "The serial number you have entered is not valid" during installation or upgrade. 

Purchased from a retail location (for example, Amazon, Staples, Best Buy, Office Depot)

If you purchased a digital download from a retailer, the retailer will provide you with the serial number via email or a digital locker.

If you purchased a box product from a retailer, you’ll find the serial number in the case under the disc.