How to use File Doctor to fix corrupt data files

Follow the steps outlined below to check your data using the File Doctor tool.

Prerequisite

• Have all users exit all Sage applications and restart the File Server
  
  NOTE:

  This step can resolve corruption messages without running the File Doctor

• Verify that the free disk space is twice the size of the file you're fixing
• Review information for locked files for low disk space

Prepare to use the File Doctor

1. Log in to the Sage file server with the admin user.
2. Stop the SQL Replicator, if you're using it.
3. Back up your company data.

Use File Doctor to fix your data files

1. Open Sage Desktop.
2. Go to Applications, Common Tasks, Tools, and File Doctor.
3. Select the Current data folder to fix specific files.
4. In the Tasks section, select the Fix and compact bad files and Compact good files checkboxes.
5. Then, select the desired files in the Files list.
6. Under Printer Information, click Printer Setup.
7. Select Print to file and click OK.
8. Click Start to begin fixing the files.
9. In the Print File Selection window, type a name for your summary report and click Save.
10. Review your report to ensure all the fixes and any data loss.
    

    NOTE:

    If you printed the report to a file, view and print the file from the File, Printouts menu.

11. Restart the SQL Replicator, if you're using it.