Skip to content
logo Knowledgebase

Unable to install or activate Sage 50—U.S. Edition versions 2019 and older

Created on  | Last modified on 


Note: You may have received an in-product message (IPM) regarding this. If you are on a currently supported Sage 50 US version, you may safely close and ignore the message, as this issue only affects releases 2019 and earlier.  If you are unsure of what version you have, refer to How do I verify the version of Sage 50 US I have installed?.

Due to a third-party database component that is no longer supported, Sage 50 US users will be unable to install and activate Sage 50 US versions 2013 through 2019.  For example, if you have been using one of these older versions and you up grade your hardware, attempts to reinstall or reactivate Sage 50 US versions 2013 through 2019 will be unsuccessful.  

Attempting to activate will result in the error: "There was a problem activating..."  
Other errors that may occur include:

  • "Your activation key for Sage 50 has expired"
  • "Cannot view your company data"
  • "Subscription has expired or could not be authenticated"  

Some examples of changes likely to cause reinstallation or reactivation include:

  • New laptop/computer for an employee or student
  • Upgrading your Operating System (e.g., moving from Windows 7 to Windows 10)
  • Updating hardware on a computer (e.g., upgrading memory, HD, network cards, BIOS, etc.)  

This situation also applies to colleges and schools participating in our Education Alliance Program. Links to unsupported versions of Sage 50 have been removed from our EAP website to ensure schools are using only versions of the software that are tested and officially supported.

To avoid disruption to your business or education program, we strongly recommend you upgrade to the latest supported version of Sage 50. It can be downloaded here: Sage 50—U.S. Edition: Download Portal.

To purchase the latest version of Sage 50—U.S. Edition, please contact Sales at 877-495-9904. Sage Accountants Network (SAN) members, please call 866-565-2726.

If you have already purchased the latest version but do not have your serial number, please visit What is the serial number for my product?.

Instructors and students using the Educational Version, please refer to Sage 50 US Educational or Student version FAQs.

Chat with support