Error: "Printer not activated error code -30" on Windows 10 or 11 computer

CAUTION: This solution needs advanced Operating System knowledge. Consult your system administrator for help. Sage isn't liable for issues caused by improper changes to the Windows Registry. Always back up your data before applying advanced solutions.

Run both Sage and the email program as Administrator

1. Close both Sage and the email program (Outlook or other).
2. Right-click the Sage 50 icon, and then select Properties.
3. Select Compatibility Tab, and then select Change settings for all users button.
4. Select Run this program as Administrator box, click Apply, and then click OK.
5. Repeat Steps 2-4 for your email program icon.
6. Open Sage and the email program.
7. Verify you’re now able to email without issue/error.
8. If not, proceed to the next section.

 NOTE: In Microsoft Windows 10, Outlook or Sage may not have a Compatibility Tab in the Properties window. If so, click Advanced button in the Shortcut Tab, select Run as Administrator box, and then click OK. 

Remove the Email Writer and run Repair on Sage

1. Close Sage.
2. Press the WINDOWS+ R keys, type Control, and then click OK.
3. Select Devices and Printers.
4. Right-click Sage 50 E-mail Writer v3, and then select Remove Device.
5. Also remove any other Peachtree E-mail Writer or Sage E-mail Writer.
6. Select any available printer, and then select Print server properties.
7. Select Drivers tab, Amyuni Document Converter 550, and then click Remove.
8. Select Remove driver and driver package, and then click OK.
9. Go back to Print Server Properties.
10. Select Drivers tab, Amyuni Document Converter 450 (if present).
11. Select Remove driver and driver package, and then click OK.
12. Run Repair for Sage; refer to How to run Repair.
13. Press the WINDOWS+R keys, type Control, and then click OK.
14. Select Devices and Printers.
15. Right-click Sage 50 E-mail Writer v3, and then select Printer properties.
16. Select Ports tab, and then click Add Port button.
17. Select Local Port, and then click New Port button.
18. Enter PDF1 as the port name, and then click OK.
19. Select Advanced tab.
20. Select Enable advanced printing features box, and then click Apply.
21. Select Print directly to the printer box, click Apply, and then Close.
22. Reboot your computer.

Damaged PTR files in Forms folder

1. Browse to your data path; refer to How to find the data path and program path for assistance.
2. Double-click the Forms folder.
3. Remove all files with the extension PTR.

Damaged Windows profile

1. Create a new Windows user profile on the computer.
2. Set up the email account under the new user profile.
3. Verify you can email under the new profile.

Set the default printer in Windows

1. Press the WINDOWS+ R keys, type Control, and then click OK.
2. Select Devices and Printers.
3. Right-click on a printer that's not Sage 50 E-mail Writer v3 and Select Set as default printer.
4. Verify you can email.

Completely uninstall and reinstall Sage 50 Accounting

1. Uninstall the program, refer to How to manually remove the program.
2. Reinstall the program, refer to Installation Instructions-Sage 50—U.S. Edition.

Workaround

• Windows 10 supports printing to PDF files and has a PDF writer option when printing
• The form or report can be printed to a PDF file using the Print to PDF option in the printer list
• Install an alternative MAPI-compliant email application (such as Thunderbird by Mozilla)
• Install a supported version of Microsoft Outlook

Error: "Printer not activated error code -30" when trying to print a check