Unable to print check, invoice, order, or other type of form

Summary

In Sage 50 Accounting, you're unable to print a check, invoice, sales order, or any other type of form.

Cause

  • Printer not connected to network
  • Loose cable to printer
  • Either computer or printer isn’t actively on the network
  • Incompatible print driver
  • Damaged printer installation
  • Damaged FRM, PTR, or RPT files in the company directory
  • Incorrect data path
  • Incorrect sharing permissions or security
  • Printer not recognizing check paper as a printable surface
  • Not allowing journal to post
  • Can’t print from any program

Resolution

TIP:

Check the cables to the printer and make sure they're fully connected. Also make sure the computer and printer are connected to the internal network, either by Ethernet cable or WiFi.

Not allowing journal to post

  • If using Batch posting or SmartPosting, click Yes if prompted to post the journal when opening the task window
  • If you like transactions to post immediately and automatically, change the posting method to Real time
  • If the error continues, proceed to the next section

Printer driver issue

  1. Select Start, Control Panel, and then select Devices and Printers.
  2. Right-click the printer. and then select Printer Properties.
  3. Select Print Test Page.
    • If a test page doesn’t print, the problem is with the printer or driver
    • If the test page does print, continue with the next section

Selecting the correct printer

  1. Select Lists, Vendors & Purchases, and then select Payments.
  2. Double-click an existing check to open it.
  3. Click Print.
  4. Click Printer Setup.
  5. Select arrow next to Name.
  6. Select correct printer to use, and then click OK.
  7. Click Print.

Incorrect data path

  1. Close Sage.
  2. Open Computer.
  3. Browse to C:\ProgramData\Sage\Peachtree.
  4. Open the configuration file for the installed version of Sage:
    • Release 2026: Peachtree330.ini
    • Release 2024: Peachtree310.ini
    • Release 2023: Peachtree300.ini
  5. Verify DATAPATH and LOCALDATAPATH lines are pointing to the correct locations.
  6. If on a workstation, correct the data path if it’s incorrect.
  7. Click File, Save, and then close the file and Computer.
  8. Reopen Sage.
  9. Verify you can print without issue.

Incorrect sharing permissions/security

See Verify my data file permissions are correctly set.

Damaged customized form files

  1. Select Maintain, Company Information, and note the company's directory.
  2. Close Sage on all workstations.
  3. Open the File Explorer and browse to the data path. See How to find the data path and program path.
  4. In the data path, rename the Forms folder to OldForms.
  6. Remove any PTR and FRM files from the company data directory.
  7. Repair the installation on the computer hosting the data.
  8. Verify you can now print checks.

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Solution Properties

Solution ID
221924950016091
Last Modified Date
Mon Nov 21 17:55:39 UTC 2022
Views
0