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Error: "Status 3006, 3110, 3111, 3112 or 7033"

Created on  | Last modified on 

Summary

This article contains suggestions for resolving the network disconnects that are cauing these Btrieve errors.

Cause

The workstation or computer has been disconnected from the server.

Resolution

The steps below are suggestions to help reduce the occurrence of this error:

Release connections to database and empty TEMP folder 

  1. The error may be caused by a stranded task in the Sage BusinessWorks program. For details, see How to release or disconnect users or tasks
  2. Reboot the workstation receiving the error.
  3. If the 3006 error occurs on a standalone machine or at the server, empty the TEMP folder located under c:\Users[user]\AppDataLocal and under c:\windows.
  4. I

    f the error is a 3112 followed by a 3111 uninstall the database engine and reinstall Sage BusinessWorks and any necessary Service Packs.

Anti-virus and backup software:

  1. Ensure that the automatic backup on the server is timed to run when no users are in Sage BusinessWorks.
  2. Backup software or imaging software have been known to cause this issue. To resolve, uninstall the backup or imaging software.
  3. Configure your antivirus software to exclude Sage BusinessWorks files with the file extensions *.mkd and *.ddf.
  4. Exclude the Pervasive folder within the Program Files or Program Files (x86) folder on each workstation and the server.
     NOTE: Often, the antivirus AutoProtect feature is unable to keep up with the volume of files accessed on the network and the connection times out. Configuring the antivirus utility to exclude Sage BusinessWorks files helps prevent this.  
  5. If the McAfee Privacy Service is installed, remove it from the workstation using the Add or Remove Programs option in the Windows Control Panel.

Network connectivity:

  CAUTION: The suggestions below require advanced knowledge of your network. Contact your system administrator for asssistance. Modifying Windows security incorrectly can severaly affect system operations. Sage is not responsible for operation issues caused by incorrectly modifying your Windows securty.   

  1. If using a wireless router, disconnect and reconnect using a direct connection.
  2. If running in a virtualized environment using Microsoft's Hyper-V virtualization and have a Broadcom Gigabit Network Adapters check the setting for Virtual Network Queues.
    1. This setting defaults to Enabled. Setting to Disabled could speed things up dramatically
      • Disabling the power management settings in the bios has been reported as having a positive improvement on performancenother setting to check in a virtualized environment is the power management settings
  3. If using VMware you may need to disable LRO in a VMXNET3 network adapter. On Windows, the LRO technology is also referred to as Receive Side Coalescing (RSC). For more information search Microsoft help for How to Enable or Disable LRO on a VMXNET3 Adapter on a Windows Virtual Machine.
  4. Review the server and workstation system and application logs for reasons the disconnects occur.
    1. Items to look at include hardware such as, network cards (on the server and workstations), network cables, routers, switches or hubs or other connection issues
  5. Because networks are very complicated and there are untold number of places where issues can occur. The following suggestions are provided to help you troubleshoot the issue with your network technician:
    1. When the error occurs, does the issue affect one workstation or all workstations?
      • If one workstation is affected, the issue is environmental specific to that workstation. Check all the network hardware; NIC, cable, ports, and so on
      • If all workstations are affected, check the server NIC, switching equipment, and so on
    2. How often does this issue occur?
      • If this issue occurs at about the same time of day what time does it occur? If so, what processes start on the network or workstation at that time (for example, a backup program, a download from the Internet, or another application)?
      • If this issue occurs periodically, have the network technician employ a packet sniffer or use one of the Sysinternals (see http://technet.microsoft.com/en-us/sysinternals/default.aspx) applications for monitoring network connections. Determine if Pervasive ports 3351 and 1583 are being blocked or closed, or if another process starts at the time of the disconnect

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