Error: "Warning, unable to void transaction"

• The journal transaction has the Status of 2-Cleared.
• The transaction posts to period zero.
• The Source button is available at the bottom of the record.
• The journal record was saved as part of a Trial Bank Reconciliation.
• AP credits were used in the vendor payment.
• AR receipts have applied credits.
• AR receipts have applied overpayments.
• A final saved Bank Reconciliation was undone.
• Audit errors exist in 1-6 Period/Fiscal Year Management.

Follow the steps below based on the cause of the error.

1. Change the journal status

   • Set the Status to 1-Open.
   • Save the record.
   • Recall the record.
   • Void the journal transaction.

2. Reverse the payment

   • You can't void payments posted to period zero.
   • Reverse the payment instead.
   • Refer to Related Solutions: "How do I correct, void or reverse an Accounts Payable check from the prior year period zero?"

3. Void from the source

   • Click Go To Source at the bottom of the record.
   • Void the transaction from the source record.

4. Resolve Trial Bank Reconciliation

   • Check if Active in Check Reconciliation is selected.
   • Finish the reconciliation, or open all previously cleared transactions.
   • Save the Bank Reconciliation with a Final status.
   • Void the journal transaction.

5. Reverse the transaction

   • If credits were applied to open invoices, you can't void the transaction.
   • Reverse the Invoice, Credit, and Checks instead.

6. Reverse AR receipts

   • Go to 3-3 Cash Receipts.
   • Reverse the receipts.

7. Reverse overpayment receipts

   • Refer to the attached document to reverse the cash receipt.

8. Fix undone reconciliations

   • Undoing a Bank Reconciliation reopens all included transactions.
   • If the source is unavailable, schedule a file fix to restore the GL transaction to voided status.

9. Fix audit errors

   • Connect to the company with Administrator rights.
   • Open the company exclusively.
   • Go to 1-6 Period/Fiscal Year Management.
   • Click Recalculate Balances.

How do I reverse a cash receipt?

How do I void a payroll record?

How do I correct, void or reverse an Accounts Payable check from the prior year (period zero)?