How to request Administrator user password reset assistance

• The system set the Administrator password during the installation of Sage 100
• The Administrator logon is the only account in Sage 100 that can access the Administrative Tools window
• The Administrator Tools allows change of the Administrator password, setup up of Roles, and maintenance of other Users 

Support Plan and Contact

• You must have a valid support agreement or be working with a Sage Business Partner
• Be a valid contact listed on your Customer Account
  • If you're not on the Authorized Contact list, add an authorized contact for support

Create a Support Ticket

On-line Support Ticket

1. Create a support ticket by going to Sage Customer Portal.
2. Sign in, then select Manage Cases, Submit a New Case, Sage 100 Question Category Subcategory Subject Detailed description.

Chat with Sage

• Contact us via Sage 100 chat

Fill out the Employee Declaration form

1. Complete the Employee Declaration form - including the Support Ticket Number.
    NOTE: A form with missing information, including the Support Ticket Number, won’t get processed.  

Send the form to Sage

• Scan and email the form to [email protected]. Include your Account Number and Support Ticket Number in the email Subject line
• If you created your ticket for resetting the Administrator password, the ticket will be Free of Charge

Call Support

After filling out and emailing the Employee Declaration form, call Support at (800) 854-3415 (Monday to Friday, 6:00 AM and 5:00 PM PT) for further assistance with resetting your Administrator Password.

Error: "The administrator password that you entered ..." running the Parallel Migration Wizard
Set or reset user passwords in Sage 100