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Transactions listed on reports with 01/00 date or 0.00 amounts or balances

Created on  | Last modified on 

Summary

Transactions will appear on reports in Accounts Payable as a 0.00 amount with no invoice reference or an invoice date of 01/00/00 and an amount when link lists are broken in the database.

Resolution

  • Rebuild the data files to reindex and relink the records. For detailed instructions on rebuilding data files see the articles in the Related Resources section.
    • If the issue is in the AP module
      • Have all users exit BusinessWorks
      • Backup your company by selecting File, Backup
      • Select AP, Utilities, Rebuild AP Data Files
    • If the issue is in the AR module
      • Have all users exit BusinessWorks
      • Backup your company by selecting File, Backup
      • Select AR, Utilities, Rebuild AR Data Files
  • If this issue occurs on a regular basis you may need to check for a faulty keyboard and/or mouse
    • Try posting the transactions on another computer. If the issue is isolated to one workstation, replace the mouse and keyboard on the affected computer.
    • Check the mouse settings of the affected workstation in the Windows Control Panel, Mouse on the General tab to see if they are set too fast for double click.

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