Transactions will appear on reports in Accounts Payable as a 0.00 amount with no invoice reference or an invoice date of 01/00/00 and an amount when link lists are broken in the database.
- Rebuild the data files to reindex and relink the records. For detailed instructions on rebuilding data files see the articles in the Related Resources section.
- If the issue is in the AP module
- Have all users exit BusinessWorks
- Backup your company by selecting File, Backup
- Select AP, Utilities, Rebuild AP Data Files
- If the issue is in the AR module
- Have all users exit BusinessWorks
- Backup your company by selecting File, Backup
- Select AR, Utilities, Rebuild AR Data Files
- If this issue occurs on a regular basis you may need to check for a faulty keyboard and/or mouse
- Try posting the transactions on another computer. If the issue is isolated to one workstation, replace the mouse and keyboard on the affected computer.
- Check the mouse settings of the affected workstation in the Windows Control Panel, Mouse on the General tab to see if they are set too fast for double click.
- Solution ID
- 223924750040223
- Last Modified Date
- Mon Mar 18 17:22:07 UTC 2024
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- 0