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How to install a client

Created on  | Last modified on 

Summary

Update the client workstation for Sage Fixed Assets so it matches the server version and connects correctly.

Description

Update the client when its version doesn’t match the server. This mismatch causes connection issues.
Common errors include:
  • Premier: “Login Failed for user 'winfas'” or prompts for SA login.
  • Network: “The database selected is an asset database. Please locate the system database.”
  • All versions: “Incompatible conversion components.”
  • All versions: “The current database could not be opened because it is designed for a newer version.

Resolution

Important pre-installation requirement

  • Always uninstall all older versions of Sage Fixed Assets before you install a newer version when skipping releases.
  • Example:
    • A workstation has version 2025.0 or earlier installed.
    • You’re installing version 2026.1.
    • Remove the older version using Programs and Features before starting the installation.
    • If you don’t uninstall it, the setup will fail and prompt you to install version 2025.1 first.

Install the client from the server

Access the server directory

  1. Open Windows Explorer.
  2. Browse to the FASServ or SFAServ directory on the server.
    • Use a UNC path or a mapped network drive.
    • Note: Run the installer from the server location. Don’t copy setup files locally.

Run the setup file

  1. Open the appropriate folder:
    • Network Client for Network installations.
    • Premier Client for Premier installations.
  2. Right-click Setup.exe, then select Run as administrator.
    • This installs Depreciation, Tracking, and Planning components.

Complete the installation

  1. Follow the Windows installer prompts.
  2. Finish the setup process.

Troubleshooting installation issues

Retry with admin access

  • Log in as a Local Administrator.
  • Run the installation again.

Resolve common setup errors

 

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