Delete SyncState.txt

 NOTE: Don’t delete SyncState.txt when the company is already successfully in a shared state, as this could lead to data loss. It’s perfectly safe to delete if the company isn’t currently shared. 

1. If currently stuck in this loop, open the Task Manager and end the task on Sage 50 Accounting to close it out.
2. Browse to your company folder in the File Explorer. See How to locate company directories. Close Sage 50.
3. Delete the file SyncState.txt. This is a hidden file, so be sure to show hidden files and folders. See How to show file extensions and hidden files, folders, and drives.
4. Attempt to share (or resume) the company again.
   
   • You may receive "An error occurred synchronizing with Remote Data Access. This company is not synchronized and will close in one minute." If this occurs, close the program, reopen it, and try sharing again
5. If the problem still exists, proceed to the next section.
   • See Error: "An error occurred synchronizing with Remote Data Access. This company is not synchronized and will close in one minute." if the sharing gets stuck on Processing Collaboration after receiving that error message

Clean out the company folder

1. Create a clean data folder and expendable file cleanup. See Create a clean data folder and expendable file cleanup.
2. Open the company and go to Maintain, Users, Set Up User Security. Click Save and Close.
3. Share the company again.