Verify Local Administrator Credentials

1. Go to your Sage BusinessWorks Server click Start and type computer management.
2. Expand the System Tools section on the left panel and then Local Users and Groups.
3. Click the Users folder under Local Users and Groups. This will display all local user accounts on your system in the right panel.
4. Select the user account you’re using on the administrator login prompt.
5. Right-click and select Properties and then select the Member Of tab.
6. If the user isn't showing the administrators group (NOT domain admin), click Add....
7. In the Enter the object names to select field, type Administrators. Click Check Names and then click OK.
8. Try the credentials again.

Troubleshooting Credential-Related Errors

• Status 7025: Failed to connect to the server (server not found): This indicates a communication issue. Make sure ports 1583 and 3351 are open in your firewall
• Server login has failed. (7029: failed to connect to the server (permission error)): The user account isn’t a local administrator on the Sage BusinessWorks server or your firewall is blocking a task
• Confirm that the network meets the current Sage BusinessWorks system requirements
• If the error occurs on a specific task, this indicates that your firewall is blocking a task
  • Contact the product manufacturer (for example, Symantec or McAfee) for assistance adding a task to the exception list. Sage BusinessWorks task file appear as Taskxxxx.exewhere xxxx is a four-digit task number
• If the administrator login prompt only appears on one workstation, uninstall and reinstall the database engine at that workstation only
  1. Uninstall the database engine.
  2. Install the Sage BusinessWorks client.
• Share the Sage folder with full control for all Sage BusinessWorks users